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- Tasks: Support leasing teams and create an amazing customer experience in a fast-paced environment.
- Company: Join a leading Build to Rent operator with a focus on innovation.
- Benefits: Enjoy 25 days leave, wellness support, and team socials.
- Other info: Dynamic role with opportunities for growth and training provided.
- Why this job: Make a real impact in the property sector while developing your skills.
- Qualifications: Strong attention to detail and excellent communication skills required.
The predicted salary is between 28000 - 30000 £ per year.
Lettings Administrator – Birmingham - £28,000 - £30,000 + 10% Discretionary Bonus
My client, a market leading and rapidly growing operator of Build to Rent homes, is looking for a driven Lettings Administrator to join their centralised admin team based in Birmingham. You’ll support leasing teams across the UK in creating a best-in-class customer experience, driving innovation and elevating the resident experience.
Responsibilities:
- Tenancy progression for any pending move ins - including referencing checks, serving of documents, issuing contracts, right to rent checks, direct debit set ups and collecting initial rent payments.
- Rent increase administration across all assets, serving S13 notices and system management.
- Super user of sales and PM systems (training will be provided).
- Legislation advisory support for on-site leasing teams – key contact within the business for all teams (training will be provided).
- Auditing as required, to ensure leasing compliance.
- Data analysis.
- Supporting the implementation of leasing strategies.
- Contributing to new property onboarding during mobilisations, including data uploads.
- Any other duties as required.
Requirements:
- Strong attention to detail and organisation.
- Experience with MRI/Hubspot an advantage.
- Friendly, professional, and solutions focused.
- Passion for excellent customer service.
- Calm under pressure, with high standards of integrity.
- Excellent communication - both written and verbal.
- Proficient in Microsoft Office – especially Excel.
- Able to handle a busy workload and meet deadlines.
- Confident, proactive, and able to work independently.
Benefits:
- 25 days annual leave + bank holidays.
- Workplace pension.
- Employee benefits platform with discounts.
- Wellness support (mental health services, digital GP access).
- Regular team socials.
Working Hours:
Monday to Friday 9:00am – 5:30pm, 1 in every 3 Saturdays with the Friday off in lieu.
For more information, please contact Anisha on the Business Support team at Dove.
BTR Leasing Administrator employer: Dove & Hawk
Contact Detail:
Dove & Hawk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land BTR Leasing Administrator
✨Tip Number 1
Network like a pro! Reach out to current employees in the company or industry on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching common questions for a Lettings Administrator role. We should also think about how our past experiences align with the responsibilities listed in the job description.
✨Tip Number 3
Show off our skills! If we have experience with systems like MRI or Hubspot, let’s be ready to discuss that in detail. It’s all about demonstrating how we can hit the ground running.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank you email can keep us fresh in their minds and show our enthusiasm for the role. Plus, it’s just good manners!
We think you need these skills to ace BTR Leasing Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Lettings Administrator role. Highlight your experience with tenancy progression and customer service, as these are key for us. We want to see how you can contribute to creating that best-in-class customer experience!
Show Off Your Skills: Don’t forget to showcase your skills in Microsoft Office, especially Excel. If you have experience with systems like MRI or Hubspot, mention it! We love seeing candidates who are tech-savvy and ready to dive into our sales and PM systems.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your previous experiences align with our needs. We appreciate a friendly and professional tone, so let your personality come through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Dove & Hawk
✨Know Your Stuff
Make sure you understand the role of a Lettings Administrator inside out. Familiarise yourself with tenancy progression, referencing checks, and the importance of compliance. This will show your potential employer that you're not just interested in the job, but that you’re ready to hit the ground running.
✨Showcase Your Customer Service Skills
Since this role is all about creating a best-in-class customer experience, be prepared to share examples of how you've excelled in customer service before. Think of specific situations where you went above and beyond to help a client or resolve an issue.
✨Be Data Savvy
Brush up on your data analysis skills, especially if you have experience with Excel. Be ready to discuss how you’ve used data to support decision-making or improve processes in previous roles. If you have any experience with systems like MRI or Hubspot, make sure to highlight that too!
✨Stay Calm Under Pressure
The ability to handle a busy workload is crucial for this position. Prepare to discuss how you manage stress and prioritise tasks when things get hectic. Sharing a personal story about a time you successfully navigated a challenging situation can really impress your interviewers.