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- Tasks: Lead and inspire teams to deliver exceptional client outcomes in serious injury claims.
- Company: Join a leading UK law firm known for high-quality legal services.
- Benefits: Flexible working, private healthcare, and performance-related bonuses await you.
- Other info: Exciting career growth opportunities in a dynamic and supportive environment.
- Why this job: Make a real impact in a respected firm while driving operational excellence.
- Qualifications: Proven experience in managing large-scale operations within professional services.
The predicted salary is between 50000 - 60000 £ per year.
An experienced Operations Manager is wanted for an excellent opportunity with a Legal 500 law firm based in Manchester. Salary is negotiable depending on experience.
My client is a national, leading UK law firm known for delivering high-quality legal services within the personal injury arena. Due to continued growth and expansion, they are seeking an experienced and driven Operations Manager to lead and develop their high-performing serious injury teams. This is a pivotal leadership role responsible for delivering exceptional client outcomes, driving operational excellence, and ensuring the highest standards of legal service across complex and high-value injury claims.
Key Responsibilities:- Lead, inspire and manage Serious Injury Team Leaders and their teams to achieve performance, quality, and service objectives
- Oversee the operational delivery of claims, ensuring cases are handled efficiently, compliantly, and with empathy
- Drive continuous improvement initiatives to enhance productivity, client satisfaction, and commercial outcomes
- Monitor KPIs, financial performance, and case progression to ensure targets are met and exceeded
- Collaborate with senior leadership to shape strategy and implement business plans within the serious injury function
- Ensure regulatory compliance and adherence to internal policies and procedures
- Develop talent through coaching, mentoring, and succession planning
- Act as a key stakeholder in cross-functional projects and change initiatives
- Experience in the use and interpretation of MI and data and able to present to executive level as and when required
- Manage budgets and P & L
The successful candidate will have proven experience leading large-scale operations, ideally within a professional services environment, with responsibility for workforce planning, recruitment, and driving productivity and performance at scale. You will be both strategic and pragmatic, able to translate business objectives into clear operational plans while maintaining attention to detail. You will be confident making timely decisions, taking accountability for outcomes, and leading through change with pace, energy, and resilience.
Benefits:- Company pension scheme
- Option to buy extra holidays
- Flexible working hours/remote working
- Performance related bonus scheme
- Private healthcare
- Life Assurance
- Employee Assistance Programme including counselling, legal and consumer advice service
This is an exciting opportunity to work within a nationally recognised firm that is widely respected for its expertise in serious injury litigation. If this position is of interest you can apply online for immediate consideration or call for more information.
Legal Operations Manager in Manchester employer: Douglas Scott Legal Recruitment
Contact Detail:
Douglas Scott Legal Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Legal Operations Manager in Manchester
✨Tip Number 1
Network like a pro! Reach out to connections in the legal field, especially those who work in operations. A friendly chat can lead to insider info about job openings or even referrals.
✨Tip Number 2
Prepare for interviews by researching the firm and its culture. Understand their approach to serious injury claims and think about how your experience aligns with their values. We want you to shine!
✨Tip Number 3
Showcase your leadership skills during interviews. Be ready to discuss how you've inspired teams and driven operational excellence in past roles. We love hearing about real-life examples!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate candidates like you!
We think you need these skills to ace Legal Operations Manager in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Legal Operations Manager role. Highlight your experience in leading teams and driving operational excellence, as these are key aspects of the job. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our firm and how you can contribute to our serious injury teams. Be genuine and let your personality come through – we love to see that!
Showcase Your Achievements: When detailing your experience, focus on specific achievements that demonstrate your ability to drive performance and improve client outcomes. Numbers and results speak volumes, so don’t shy away from sharing those impressive stats!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to submit all your documents in one go. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Douglas Scott Legal Recruitment
✨Know Your Stuff
Make sure you understand the legal operations landscape, especially in personal injury. Brush up on relevant laws, regulations, and best practices. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you inspired your team to achieve performance goals or improved client satisfaction. Be ready to discuss your approach to coaching and mentoring as well.
✨Be Data Savvy
Since the role involves monitoring KPIs and financial performance, be prepared to discuss how you've used data to drive decisions in previous roles. Bring examples of how you've interpreted MI and presented findings to senior leadership.
✨Ask Insightful Questions
Prepare thoughtful questions that demonstrate your understanding of the firm’s operations and challenges. Inquire about their current initiatives for continuous improvement or how they measure success in their serious injury teams. This shows you're not just interested in the job, but also in contributing to their success.