Residential Conveyancing Legal Assistant

Residential Conveyancing Legal Assistant , Solihull

Here is a great opportunity to join a firm with a national profile but who have a strong local reputation.

You'll support the conveyancing team in Solihull with residential sales, purchases and remortgages from instruction to completion.

The role involves regular client contact, so it's ideal for someone who is confident on the phone, enjoys helping people and can support clients with patience and empathy throughout the transaction process.

Key responsibilities

• Support fee earners in progressing residential conveyancing files from instruction to completion.
• Open new matters, carry out client ID and AML checks, and send out client care documentation.
• Order searches, request title documents and prepare draft contract packs and standard forms for fee earner review.
• Act as a first point of contact for clients, estate agents, brokers and other law firms, giving clear and accurate updates.
• Handle client queries and concerns with care, escalating to the fee earner where appropriate.
• Chase outstanding documents, enquiries, mortgage offers and funds to keep matters moving.
• Keep the case management system accurate and up to date, including file notes, tasks and key dates.
• Prepare completion statements and assist with arrangements for exchange and completion.
• Assist with post completion tasks where required, including SDLT returns and Land Registry applications.
• Follow the Firm's policies and procedures, including AML, client care, data protection and the Undertakings Policy.
• Provide general administrative support to the conveyancing team.

About You

• Previous experience working in a residential conveyancing team.
• Previous experience of using a legal case management system.
• Excellent customer service skills, with a friendly, professional manner on the phone and in writing.
• The ability to handle clients with care, tact and patience.
• Confidence in dealing with clients, agents and other law firms.
• Strong organisational skills, with the ability to manage competing priorities and deadlines.
• Good attention to detail and accuracy.
• Confident IT skills, including Microsoft Office.

Desireable

• Knowledge of the HM Land Registry portal, HMRC SDLT online service and search providers.
• Familiarity with the Law Society Conveyancing Protocol and CQS requirements.
• Experience of preparing completion statements.

On Offer

• A competitive salary dependent upon experience.
• Hybrid working, combining time in the Solihull office with working from home.
• A supportive team environment within an established firm.