At a Glance
- Tasks: Lead and manage daily operations of a large charity Superstore.
- Company: Join Dougie Mac, a values-led charity making a real difference.
- Benefits: 35 days annual leave, healthcare cash plan, and competitive pension scheme.
- Other info: Dynamic environment with opportunities for personal and professional growth.
- Why this job: Combine retail excellence with meaningful work supporting local communities.
- Qualifications: Experience in retail management and a passion for customer service.
The predicted salary is between 36210 - 36210 £ per year.
As Shop Manager, you will have overall responsibility for the day-to-day running of our large-format Burslem store. You'll lead and inspire a team of staff and volunteers, maximise sales, control costs, and ensure the shop provides an exceptional shopping and donating experience. You'll play a key role in achieving income targets while maintaining high standards of presentation, compliance, and customer care.
Key Responsibilities
- Lead and manage the day-to-day operations of the Superstore, including stock management, pricing strategies, and merchandising.
- Oversee donation processing procedures, ensuring compliance with regulations and maximising Gift Aid potential.
- Implement effective sales and marketing initiatives to drive foot traffic and increase income.
- Recruit, train, develop and manage a team of staff and volunteers, fostering a positive work environment and promoting teamwork.
- Provide ongoing coaching and development opportunities to enhance employee performance and customer satisfaction.
- Deal with customer enquiries, feedback, and complaints promptly and professionally, striving to exceed expectations.
- Ensure compliance with all relevant health and safety regulations, to create a safe environment for staff and customers.
- Uphold retail processes and procedures, including adherence to Health & Safety, Trading Standards, Gift Aid and GDPR regulations.
About You
Are you an enthusiastic, commercially minded, and people-focused Charity Shop Manager who could lead one of our Superstores? This is an exciting opportunity to combine retail excellence with a meaningful purpose, helping to generate vital funds that support our charitable work. If you are an experienced retail manager who thrives in a fast-paced environment, enjoys developing teams, and has a passion for delivering outstanding customer service, we'd love to hear from you.
Why Join Dougie Mac?
At Dougie Mac, we care deeply about the people who make our work possible. Whatever your role, you’ll be part of a supportive, values-led organisation where everyone is encouraged to grow, contribute, and make a real difference.
As a Dougie Mac employee, you’ll benefit from:
- 35 days of annual leave, rising with length of service
- Options to buy and sell annual leave
- Hospice-paid Healthcare Cash Plan
- Competitive Pension Scheme
- DBS paid for by the hospice
- Learning & Development opportunities
Join us and be part of a local charity that puts people at the heart of everything we do.
Salary: £36,210 FTE per annum
Hours: 42.5 hours a week
Applications close: Sunday 9th August 2026
Interviews: w/c 11th August 2026
How to Apply
Please complete the application form in full, paying particular attention to your personal statement. This should clearly demonstrate how you meet the criteria in the job description and person specification.
For more information, please contact: Retail Team 01782 344339
Applicants must have the right to work in the UK. Sponsorship is not provided. We reserve the right to close this vacancy and interview early, in the event of a large number of applications.
We are strongly committed to the Safeguarding of our adults and children.
Superstore Manager - Burslem #1164 employer: Douglas Macmillan Hospice
Dougie Mac is an exceptional employer, offering a supportive and collaborative work environment where employees can thrive while making a meaningful impact in the community. With a strong focus on professional development, generous benefits including a contributory pension scheme and funded study opportunities, and a commitment to high-quality care, our team is dedicated to fostering growth and wellbeing. Located in Stoke-on-Trent, we provide a unique opportunity to engage with local businesses and contribute to vital fundraising efforts that directly support individuals with life-limiting conditions.
StudySmarter Expert Advice🤫
We think this is how you could land Superstore Manager - Burslem #1164
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Douglas Macmillan Hospice, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Douglas Macmillan Hospice!
We think you need these skills to ace Superstore Manager - Burslem #1164
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Douglas Macmillan Hospice, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Douglas Macmillan Hospice and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Douglas Macmillan Hospice that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Douglas Macmillan Hospice
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
