Senior Health Care Support Worker #1181 in Stoke-on-Trent

Senior Health Care Support Worker #1181 Douglas Macmillan Hospice Stoke-On-Trent, UK

This is an exciting opportunity for Senior Health Care Support Workers to join our HART Team and support our NEW virtual ward.

The HART (Hospice Advice, Response and Team) is already a well-established and valued multidisciplinary service, delivering an advice line and rapid response service to support patients, families, and healthcare professionals.

Working as part of a highly skilled multidisciplinary team, you will help deliver safe, timely and compassionate care at home, supporting telephone advice, rapid response activity and face-to-face assessments where required. Guided by clinical nurse specialists, specialist paramedics and medical practitioners, you will provide hands on care, undertake patient observations and assessments, support agreed care plans, and contribute to the smooth coordination of patient access and flow across the Virtual Ward and wider community services.

About You

We are looking for someone who is experienced, compassionate and confident who can respond calmly and effectively in time‑critical situations. You will be a strong communicator, able to work collaboratively with colleagues, patients, families and healthcare professionals.

The successful candidate will be flexible, proactive and organised, with the ability to adapt to changing priorities, support coordinated care across services and maintain high standards of dignity, safety and comfort for patients with complex palliative and end‑of‑life care needs.

Key Responsibilities

• Provide hands on care and support to help patients in accordance with agreed care plans
• Provide telephone and face‑to‑face support to patients and families, including bereavement calls
• Observe, report and elevate changes in patient condition appropriately
• Support referrals and audits to enable holistic patient care
• Maintain accurate, timely and confidential patient records
• Work collaboratively as part of a multidisciplinary community team
• Attend mandatory training and palliative care education

Why Join Dougie Mac?

At Dougie Mac, we care deeply about the people who make our work possible. Whatever your role, you’ll be part of a supportive, values‑led organisation where everyone is encouraged to grow, contribute, and make a real difference.

As a Dougie Mac employee, you’ll benefit from:

• 35 days of annual leave, rising with length of service
• Options to buy and sell annual leave
• DBS paid for by the hospice

Join us and be part of a local charity that puts people at the heart of everything we do.

Salary: £26,091 per annum (Based on 37.5 hours) + Anti-Social Pay

8am - 4pm or 12pm - 8pm over 7 days (some flexibility required to meet service demands, there is a rotational requirement for night working)

Interviews: Wednesday 30th September & Friday 2nd October 2026

Alternatively, we do have additional opportunities for Senior Health Care Support Workers to work across our organisation in our Adult Services.

This is an exciting opportunity for experienced care professionals who want to be part of an innovative, growing service while retaining the flexibility to work across a range of clinical environments.

If you're committed to delivering outstanding care and would like a role that offers flexibility, variety, development, and purpose, we would love to hear from you.

Opportunities to work across our Adult Services, including:

• Hospice at Home
• Community Services

All of these areas have 22.5, 30 & 37.5 contract hours available, with shifts covering a 24/7 service.