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- Tasks: Provide first-line IT support and troubleshoot issues for our Hospice staff.
- Company: Join Dougie Mac, a values-led charity making a real difference in the community.
- Benefits: Enjoy 35 days annual leave, healthcare plan, and learning opportunities.
- Why this job: Make an impact while developing your IT skills in a supportive environment.
- Qualifications: Enthusiasm to learn, basic IT knowledge, and strong communication skills.
- Other info: 18-month apprenticeship with potential for career growth and development.
The predicted salary is between 994 - 1174 £ per month.
Do you want to come to work knowing you can make a real difference? If this sounds like you, we are seeking a dedicated IT Apprentice. Working within a team of 5, you will play a vital role in supporting our two main Hospice sites and retail outlets across North Staffordshire to run smoothly and efficiently through effective technological support. The IT Apprentice will be enrolled with a local training provider to complete a qualification. The apprenticeship is anticipated to last for 18 months, with one day a week for study. You will be the first point of contact for our staff in need of IT assistance. You will need to utilise your problem-solving skills and technical knowledge to resolve issues quickly and efficiently. If you are enthusiastic and eager to contribute to the success of our organisation, we want to hear from you.
Key Responsibilities
- Provide first-line technical support to staff at our Hospices and retail outlets.
- Respond to IT support requests via phone, email, and in-person, ensuring timely resolution.
- Troubleshoot hardware, software, and network issues to ensure minimal disruption to operations.
- Assist with the setup and maintenance of IT equipment and systems.
- Creation and updating of IT Helpdesk processes and procedures.
- Provide end user training on hardware and software applications.
- Maintain accurate records of support requests and resolutions in our ticketing system.
- Collaborate with team members to improve processes and enhance service delivery.
What we are looking for:
- Willingness to learn and develop new customer care and IT skills.
- Develop communication skills with the ability to convey technical information clearly.
- An enthusiastic and proactive approach to problem-solving.
- Basic knowledge of IT systems, hardware, and software applications.
- Ability to work collaboratively in a busy team environment.
- A passion for providing excellent customer service.
The role will require a DBS check which would be processed and paid for by the Hospice. Full driving licence and access to own vehicle is desirable.
Why Join Dougie Mac?
At Dougie Mac, we care deeply about the people who make our work possible. Whatever your role, you’ll be part of a supportive, values-led organisation where everyone is encouraged to grow, contribute, and make a real difference. As a Dougie Mac employee, you’ll benefit from:
- 35 days of annual leave, rising with length of service
- Options to buy and sell annual leave
- Hospice-paid Healthcare Cash Plan
- Competitive Pension Scheme
- DBS paid for by the hospice
- Learning Development opportunities
- Free on-site parking
Join us and be part of a local charity that puts people at the heart of everything we do.
Contract: 18-month fixed term subject to course completion
Salary: Salary is dependent on applicants age and government rates
Hours: 37.5 hours a week (office based) 9am - 5pm 5 days over 6 days
Applications close: Sunday 8th March
Interviews: w/c 16th March
How to Apply
Please complete the application form in full, paying particular attention to your personal statement. This should clearly demonstrate how you meet the criteria in the job description and person specification. See the Recruitment Process Document for more information.
IT Apprentice 1130 in Stoke-on-Trent employer: Douglas Macmillan Hospice
Contact Detail:
Douglas Macmillan Hospice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Apprentice 1130 in Stoke-on-Trent
✨Tip Number 1
Get to know the company! Research Dougie Mac and understand their mission. This will help you tailor your conversations during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your problem-solving skills! Think of common IT issues and how you would resolve them. Being able to demonstrate your technical knowledge and quick thinking can really impress during your interview.
✨Tip Number 3
Network with current employees or other apprentices. They can provide insights into the role and the company culture, plus it’s a great way to get your name out there. Don’t be shy!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and keen to join the team at Dougie Mac.
We think you need these skills to ace IT Apprentice 1130 in Stoke-on-Trent
Some tips for your application 🫡
Read the Job Description Carefully: Before you start writing, give the job description a good read. We want to see how you fit into the role, so make sure you understand what we're looking for in an IT Apprentice.
Craft a Personal Statement: Your personal statement is your chance to shine! Use it to show us how your skills and experiences match the criteria we've laid out. Be specific and relate your past experiences to the responsibilities of the role.
Show Your Enthusiasm: We love seeing passion! Make sure your application reflects your eagerness to learn and contribute. Let us know why you're excited about the opportunity to work with us at Dougie Mac.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way to ensure we receive your details and can get back to you quickly. Plus, it shows you're serious about joining our team!
How to prepare for a job interview at Douglas Macmillan Hospice
✨Know Your Tech Basics
Brush up on your basic IT knowledge before the interview. Familiarise yourself with common hardware and software issues, as well as troubleshooting techniques. This will help you answer technical questions confidently and show that you're ready to support staff effectively.
✨Show Your Problem-Solving Skills
Prepare examples of how you've solved problems in the past, whether in a work setting or during your studies. Be ready to discuss specific situations where you identified an issue and took steps to resolve it. This will demonstrate your proactive approach to challenges.
✨Practice Clear Communication
Since you'll be the first point of contact for IT support, practice explaining technical concepts in simple terms. You might even want to role-play with a friend to get comfortable conveying information clearly. This will highlight your ability to communicate effectively with non-technical staff.
✨Research Dougie Mac
Take some time to learn about Dougie Mac and its mission. Understanding the organisation's values and how they relate to the role will help you align your answers with what they're looking for. Plus, it shows genuine interest in being part of their team!
