At a Glance
- Tasks: Support daily shop operations and lead a team of volunteers in a charity environment.
- Company: Join Dougie Mac, a charity dedicated to supporting local people.
- Benefits: Enjoy 35 days annual leave, healthcare plan, and competitive pension scheme.
- Other info: Flexible hours with opportunities for training and development.
- Why this job: Make a difference in your community while gaining valuable retail experience.
- Qualifications: Retail experience and strong leadership skills are essential.
The predicted salary is between 25654 - 25654 € per year.
Our charity shops play a crucial role in raising funds to help us deliver care and to support local people. We are currently seeking a proactive and organised Deputy Shop Manager to join our Barlaston Shop team. As the Deputy Shop Manager, you’ll work closely with the Shop Manager to support the daily operations of our Barlaston shop. You’ll play an essential role in leading a team of volunteers, helping to drive sales, and ensuring the shop runs smoothly in the manager’s absence. The role will also be supporting our other Retail shops as and when needed. This is a fantastic opportunity for someone with retail experience and a passion for charity work.
Key Responsibilities
- Support the Shop Manager in overseeing daily shop operations, including opening and closing procedures
- Assist in motivating and managing a team of volunteers, creating a welcoming and productive environment
- Help with sorting, pricing, and displaying donations to maximize sales
- Provide exceptional customer service and ensure high standards are maintained
- Take on leadership responsibilities in the Shop Manager's absence
- Oversee till operations and cash handling accurately and efficiently
- Maintain a safe, organised, and clean shopping environment
About You
We’re looking for an enthusiastic Deputy Manager with a can-do attitude and a commitment to supporting Dougie Mac’s mission. This role requires excellent interpersonal skills, flexibility, and a proactive approach to help the team succeed. Ideally, you’ll have:
- Previous experience in retail, preferably in a charity or high street shop setting
- Strong leadership qualities to support and guide volunteers
- A customer-focused approach and strong communication skills
- Flexibility to adapt to changing needs and cover shifts, including weekends
- An eye for detail and creativity to help present the shop attractively
Why Join Dougie Mac?
At Dougie Mac we care for our staff and provide a wide range of staff benefits; 35 days of annual leave, rising with length of service, options to buy and sell annual leave, hospice paid healthcare cash plan, competitive pension scheme, paid for DBS by the hospice, learning & development opportunities.
Full role details can be found on the job description. We provide additional training for this role.
Salary: £25,654.36 per annum (£12.30 per hour)
Hours: 40 hours a week (5 out of 6 days a week) Closed on Sundays
Applications close: Wednesday 25th February 2026
Interviews: Wednesday 4th March 2026
How to Apply
Please complete the application form in full, paying particular attention to your personal statement. This should clearly demonstrate how you meet the criteria in the job description and person specification.
Deputy Shop Manager - Barlaston #1135 in Stoke-on-Trent employer: Douglas Macmillan Hospice
Dougie Mac is an exceptional employer that prioritises the well-being of its staff while making a significant impact in the community. With generous benefits such as 35 days of annual leave, a competitive pension scheme, and comprehensive training opportunities, employees are supported in their personal and professional growth. The welcoming work culture fosters teamwork and creativity, making it a rewarding place for those passionate about charity work.
StudySmarter Expert Advice🤫
We think this is how you could land Deputy Shop Manager - Barlaston #1135 in Stoke-on-Trent
✨Tip Number 1
Get to know the shop and its mission! Before your interview, pop into the Barlaston shop and chat with the team. This shows your genuine interest and helps you understand the vibe, which can really set you apart.
✨Tip Number 2
Show off your leadership skills! Think of examples from your past where you've motivated a team or handled a tricky situation. We want to see how you can inspire our volunteers and keep things running smoothly.
✨Tip Number 3
Be ready to discuss customer service! Prepare some stories about how you've gone above and beyond for customers in the past. We love candidates who can provide exceptional service and create a welcoming environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your personal statement and highlight how you meet the criteria we’re looking for.
We think you need these skills to ace Deputy Shop Manager - Barlaston #1135 in Stoke-on-Trent
Some tips for your application 🫡
Read the Job Description Carefully:Before you start writing, give the job description a good read. We want to see how your experience aligns with what we're looking for, so make sure you understand the key responsibilities and skills required for the Deputy Shop Manager role.
Craft a Personal Statement:Your personal statement is your chance to shine! Use it to highlight your retail experience and passion for charity work. We’re keen on seeing how you can support our mission, so be specific about your achievements and how they relate to the role.
Show Off Your Leadership Skills:Since this role involves leading a team of volunteers, don’t forget to showcase your leadership qualities. Share examples of how you've motivated teams in the past and created a positive environment. We love a proactive approach!
Apply Through Our Website:When you're ready to submit your application, make sure to do it through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Douglas Macmillan Hospice
✨Know the Mission
Before your interview, take some time to understand Dougie Mac's mission and values. This will help you align your answers with what they stand for, showing that you're genuinely interested in contributing to their cause.
✨Showcase Your Retail Experience
Be ready to discuss your previous retail experience in detail. Highlight specific examples where you've successfully managed a team or improved sales. This will demonstrate your capability to support the Shop Manager effectively.
✨Prepare for Team Dynamics
Think about how you would motivate and manage volunteers. Prepare examples of how you've created a positive environment in past roles, as this is crucial for the Deputy Shop Manager position.
✨Customer Service Focus
Expect questions about customer service scenarios. Be prepared to share how you've handled difficult customers or ensured high standards in previous roles. This will show your commitment to providing exceptional service in the shop.
