Are you friendly, motivated, and passionate about making a difference? Join our Dougie Mac retail team as a Shop Assistant in our Burslem shop and help raise vital funds to support people in our local community.
Whether it’s welcoming customers, working the till, or helping process donations, you’ll play a key role in the day-to-day running of a busy, successful charity shop – all while being part of a supportive, values-driven team.
Key Responsibilities
- Provide excellent customer service, ensuring a warm, welcoming atmosphere
- Help sort, price, and merchandise donated stock for sale
- Operate the EPOS till system for purchases, returns and Gift Aid
- Maintain clean, safe and tidy shop and backroom areas
- Support and work alongside our brilliant team of volunteers
- Follow procedures relating to Health & Safety, GDPR, and trading standards
- Promote Gift Aid and other Dougie Mac fundraising initiatives
- Assist with shop cover when needed and complete required training
What We’re Looking For
- Previous experience in retail or customer-facing roles (charity shop experience a bonus!)
- A positive, can-do attitude and willingness to get stuck in
- Ability to work flexibly across the week including weekends
- Great communication skills and team spirit
- Basic IT and till skills
Why Join Dougie Mac?
At Dougie Mac, we care deeply about the people who make our work possible. Whatever your role, you’ll be part of a supportive, values-led organisation where everyone is encouraged to grow, contribute, and make a real difference.
As a Dougie Mac employee, you’ll benefit from:
- 🌴 35 days of annual leave, rising with length of service
- 🔄 Options to buy and sell annual leave
- 🏥 Hospice-paid Healthcare Cash Plan
- 💰 Competitive Pension Scheme
- ✅ DBS paid for by the hospice
- 📚 Learning & Development opportunities
- 🚗 Free on-site parking
✨ Join us and be part of a local charity that puts people at the heart of everything we do. ✨
Salary: £28,166.35 per annum (£12.21 per hour)
Hours: 42.5 hours a week (5 out of 6 days, including Saturdays)
Applications close: Sunday 20th September 2026
Interviews: w/c 28th September 2026
📩 How to Apply
Please complete the application form in full, paying particular attention to your personal statement. This should clearly demonstrate how you meet the criteria in the job description and person specification. See the Recruitment Process Document for more information.
📞 For more information, please contact:
Karen Povey
📧 karenpovey@dmhospice.org.uk ¦ 📱 01782 344300
Applicants must have the right to work in the UK. Sponsorship is not provided.
We reserve the right to close this vacancy and interview early, in the event of a large number of applications.
Job Description & Person Specification below - Please note, our shortlisting process is based on these documents. In accordance with our safer recruitment policy CV’s alone will not be accepted. We are strongly committed to the Safeguarding of our adults and children.
About Us
At Dougie Mac we are recruiting employees to join our rapidly growing team. We currently have over 400 employees who work together to provide exceptional care and support to patients and their families in North Staffordshire and Stoke-on-Trent.
To find out more information click here.
The Benefits
Our Values
Compassion
Accountability
Respect
Excellence
Our Benefits
Documents
Shop Assistant - Burslem #1183 employer: Douglas Macmillan Hospice
At Dougie Mac, we pride ourselves on being a compassionate and supportive employer, dedicated to the well-being of our staff and the community we serve. Our housekeeping team plays a vital role in maintaining a clean and safe environment for our patients, and we offer generous benefits such as 35 days of annual leave, a competitive pension scheme, and opportunities for personal development. Join us in making a meaningful impact within a values-driven charity that truly values its employees.
