At a Glance
- Tasks: Join our HART Team to provide compassionate care and support to patients at home.
- Company: Dougie Mac, a values-led charity dedicated to exceptional patient care.
- Benefits: 35 days annual leave, healthcare cash plan, competitive pension, and free parking.
- Other info: Flexible hours available across various clinical environments with excellent growth opportunities.
- Why this job: Make a real difference in people's lives while working in a supportive environment.
- Qualifications: Experience in care, strong communication skills, and ability to work in time-critical situations.
The predicted salary is between 37338 - 44500 £ per year.
This is an exciting opportunity for Senior Health Care Support Workers to join our HART Team and support our NEW virtual ward. The HART (Hospice Advice, Response and Team) is already a well-established and valued multidisciplinary service, delivering an advice line and rapid response service to support patients, families, and healthcare professionals.
Working as part of a highly skilled multidisciplinary team, you will help deliver safe, timely and compassionate care at home, supporting telephone advice, rapid response activity and face-to-face assessments where required. Guided by clinical nurse specialists, specialist paramedics and medical practitioners, you will provide hands-on care, undertake patient observations and assessments, support agreed care plans, and contribute to the smooth coordination of patient access and flow across the Virtual Ward and wider community services.
About You
We are looking for someone who is experienced, compassionate and confident who can respond calmly and effectively in time-critical situations. You will be a strong communicator, able to work collaboratively with colleagues, patients, families and healthcare professionals. The successful candidate will be flexible, proactive and organised, with the ability to adapt to changing priorities, support coordinated care across services and maintain high standards of dignity, safety and comfort for patients with complex palliative and end-of-life care needs.
Key Responsibilities
- Provide hands on care and support to help patients in accordance with agreed care plans
- Provide telephone and face-to-face support to patients and families, including bereavement calls
- Observe, report and escalate changes in patient condition appropriately
- Support referrals and audits to enable holistic patient care
- Maintain accurate, timely and confidential patient records
- Work collaboratively as part of a multidisciplinary community team
- Attend mandatory training and palliative care education
Why Join Dougie Mac?
At Dougie Mac, we care deeply about the people who make our work possible. Whatever your role, you’ll be part of a supportive, values-led organisation where everyone is encouraged to grow, contribute, and make a real difference. As a Dougie Mac employee, you’ll benefit from:
- 35 days of annual leave, rising with length of service
- Options to buy and sell annual leave
- Hospice-paid Healthcare Cash Plan
- Competitive Pension Scheme
- DBS paid for by the hospice
- Learning & Development opportunities
- Free on-site parking
Join us and be part of a local charity that puts people at the heart of everything we do.
Salary: £26,091 + Anti-Social Pay
Hours: 22.5, 30, 37.5 contract hours available. Hours 8am – 4pm or 12pm - 8pm over 7 days (some flexibility required to meet service demands, there is a rotational requirement for night working)
Applications close: 2nd August 2026
Interviews: Friday 14th & 18th August 2026
Alternatively, we do have additional opportunities for Senior Health Care Support Workers to work across our organisation in our Adult Services. This is an exciting opportunity for experienced care professionals who want to be part of an innovative, growing service while retaining the flexibility to work across a range of clinical environments. If you're committed to delivering outstanding care and would like a role that offers flexibility, variety, development, and purpose, we would love to hear from you.
Opportunities to work across our Adult Services, including: Specialist In-Patient Unit, Hospice at Home, Community Services. All of these areas have 22.5, 30, 37.5 contract hours available, with shifts covering a 24/7 service.
How to Apply
Please complete the application form in full, paying particular attention to your personal statement. This should clearly demonstrate how you meet the criteria in the job description and person specification. See the Recruitment Process Document for more information. If you wish to apply for the additional opportunities please indicate this on your application form.
For more information, please contact:
Lisa Byatt – Community Manager (HART)
Email: LisaByatt@dmhispice.org.uk | Phone: 01782 344300
Applicants must have the right to work in the UK. Sponsorship is not provided. We reserve the right to close this vacancy and interview early, in the event of a large number of applications.
We are strongly committed to the Safeguarding of our adults and children.
About Us
At Dougie Mac we are recruiting employees to join our rapidly growing team. We currently have over 400 employees who work together to provide exceptional care and support to patients and their families in North Staffordshire and Stoke-on-Trent.
Senior Health Care Support Worker (HART) #1160 employer: Douglas Macmillan Hospice
Dougie Mac is an exceptional employer, offering a supportive and collaborative work environment where employees can thrive while making a meaningful impact in the community. With a strong focus on professional development, generous benefits including a contributory pension scheme and funded study opportunities, and a commitment to high-quality care, our team is dedicated to fostering growth and wellbeing. Located in Stoke-on-Trent, we provide a unique opportunity to engage with local businesses and contribute to vital fundraising efforts that directly support individuals with life-limiting conditions.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Health Care Support Worker (HART) #1160
✨Tap into Local Healthcare Networks
Getting involved with local healthcare communities is a game-changer for nursing roles. Join nursing associations or attend local events and workshops where you can meet fellow professionals and potential employers. It’s all about building those connections – your next full-time gig could be just a chat away!
✨Showcase Your Skills in Real-Life Settings
Consider volunteering at clinics or hospitals if you can squeeze in some time. Not only does this help you gain practical experience, but it also shows your commitment to patient care. Plus, it’s a fantastic way to network and potentially land a full-time role at a facility you enjoy!
✨Use LinkedIn like a Pro
Make your LinkedIn profile pop by highlighting your nursing skills prominently. Share articles, insights, or case studies that demonstrate your knowledge in patient care. Engaging with content in nursing forums can also put you on the radar of recruiters looking for full-time talent like you!
✨Direct Applications are Key!
When you spot a role that excites you, don't hold back – apply directly through our website! Tailor your application to show off how your specific experiences align with the needs at Douglas Macmillan Hospice for the Senior Health Care Support Worker (HART) #1160 role. Companies appreciate candidates who take initiative and show genuine interest!
We think you need these skills to ace Senior Health Care Support Worker (HART) #1160
Some tips for your application 🫡
Show Off Your Qualifications:When applying for a full-time nursing role with Douglas Macmillan Hospice, it's crucial to highlight your nursing qualifications. Make sure to include any relevant certifications, such as your NMC registration and any specialisations. List them front and centre on your CV so we can see your expertise at a glance!
Craft a Compassionate Cover Letter:Your cover letter is the perfect place to express your passion for patient care. Talk about your experiences, how you handle challenging situations, and your approach to teamwork. This gives us insight not just into your skills but also into your caring nature, which is essential in nursing.
Emphasise Soft Skills:In nursing, technical skills are important, but we're also keen on soft skills. Make sure to highlight your communication abilities, empathy, and problem-solving skills. These attributes are often just as critical in delivering exceptional patient care and will help differentiate you from other candidates.
Tailor Your Experience to Patient Care:When detailing your experience, be specific about your direct patient care roles. Focus on the impact you’ve made on your patients’ lives—mention specific tasks, challenges you've overcame, or improvements you’ve contributed to. This helps us visualise you in action at Douglas Macmillan Hospice, and how you can make a difference!
How to prepare for a job interview at Douglas Macmillan Hospice
✨Brush Up on Clinical Scenarios
In nursing, you might face questions around patient scenarios, so sharpen your clinical judgment skills. Think through common cases—like managing a patient with specific needs or handling emergencies—and be ready to articulate your approach confidently.
✨Showcase Your Soft Skills
Beyond technical skills, nursing is all about communication and empathy. Prepare to share examples from your experiences that highlight your ability to connect with patients and work effectively in a team, as this is crucial for a full-time role at Douglas Macmillan Hospice.
✨Familiarise Yourself with Healthcare Regulations
Make sure you're up to speed with the latest healthcare regulations and policies relevant to your role. This knowledge not only shows your commitment to patient safety but also signals that you're proactive and engaged—qualities that full-time employers like Douglas Macmillan Hospice appreciate.
✨Ask AboutCareer Development Opportunities
Since this is a full-time position, show your ambition by asking how Douglas Macmillan Hospice supports growth and development. Inquire about ongoing training, mentorship programmes, or opportunities to specialise in particular areas, as this illustrates your long-term interest in nursing.
