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- Tasks: Coordinate patient care and support within a compassionate community team.
- Company: Join Dougie Mac, a values-led charity making a real difference.
- Benefits: 35 days annual leave, healthcare cash plan, and learning opportunities.
- Other info: Supportive environment with excellent career progression.
- Why this job: Make an impact in palliative care while growing your skills.
- Qualifications: Experience as a Health Care Support Worker and NVQ Level 2 required.
The predicted salary is between 24852 - 24852 £ per year.
Our Community Teams provide compassionate, person-centred care to people living with progressive and life-limiting illnesses across Stoke-on-Trent & North Staffordshire. Working alongside Clinical Nurse Specialists (CNS) to deliver holistic, responsive, and person-centred care to patients in the community.
As a Senior Health Care Support Worker, you’ll play a key role in coordinating day-to-day patient contact within a community geographical team. This role requires excellent communication skills, confidence working independently, and a caring, organised approach to supporting patients, families and colleagues.
You’ll contribute to telephone support, home visits for non-complex patients, and the smooth running of the community service. This role is ideal for an experienced Health Care Support Worker who is passionate about palliative care and is ready for a new role, new challenges and to progress within a supportive, values-led organisation.
Key Responsibilities- Support the coordination of patient contact and workflow using clinical systems
- Manage and monitor team emails, tasks and telephone activity
- Provide non-complex telephone support to patients and families, including bereavement calls
- Undertake non-complex home visits and joint visits alongside Clinical Nurse Specialists
- Observe, report and escalate changes in patient condition appropriately
- Liaise with GPs, District Nurses and other external professionals
- Support referrals and audits to enable holistic patient care
- Maintain accurate, timely and confidential patient records
- Work collaboratively as part of a multidisciplinary community team
- Attend mandatory training and palliative care education
We’re looking for someone who is compassionate, reliable and confident working in the community, with experience supporting patients and families during challenging times.
You’ll bring:
- NVQ/QCF Level 2 in Health & Social Care (or equivalent)
- Substantial experience as a Health Care Support Worker
- Experience working with patients at end of life or with complex health needs
- Confidence working with indirect supervision in a community setting
- Strong communication and organisational skills
- Ability to observe change, escalate concerns and work within care plans
- IT skills and experience maintaining electronic records
- A full driving licence and access to a suitable vehicle
A Level 3 qualification, palliative care training or telephone review experience would be an advantage, but we’ll support development where needed.
At Dougie Mac, we care deeply about the people who make our work possible. Whatever your role, you’ll be part of a supportive, values-led organisation where everyone is encouraged to grow, contribute, and make a real difference.
As a Dougie Mac employee, you’ll benefit from:
- 35 days of annual leave, rising with length of service
- Options to buy and sell annual leave
- Hospice-paid Healthcare Cash Plan
- Competitive Pension Scheme
- DBS paid for by the hospice
- Learning & Development opportunities
- Free on-site parking
Join us and be part of a local charity that puts people at the heart of everything we do.
Salary: £24,852.66 per annum
Hours: 37.5 hours a week (part time considered)
Applications close: Sunday 31st May 2026
Interviews: Ongoing
For more information, please contact: Lisa Hill – Head of Community & Dementia Services
Email: lisahill@dmhospice.org.uk | Phone: 01782 344300
Applicants must have the right to work in the UK. Sponsorship is not provided.
We reserve the right to close this vacancy and interview early, in the event of a large number of applications.
We are strongly committed to the Safeguarding of our adults and children.
Senior Health Care Support Worker #1136 employer: Douglas Macmillan Hospice
Contact Detail:
Douglas Macmillan Hospice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Health Care Support Worker #1136
✨Tip Number 1
Get to know the organisation! Research Dougie Mac and understand their values and mission. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Senior Health Care Support Worker, you'll need to communicate effectively with patients, families, and colleagues. Role-play common scenarios with friends or family to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local health care events. This can give you insider knowledge about the role and might even lead to a referral!
✨Tip Number 4
Don’t forget to follow up! After an interview, send a thank-you email expressing your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Senior Health Care Support Worker #1136
Some tips for your application 🫡
Read the Job Description Carefully: Before you start writing, take a good look at the job description. We want to see how your experience aligns with what we're looking for, so make sure you highlight relevant skills and experiences that match the role.
Craft a Compelling Personal Statement: Your personal statement is your chance to shine! Use it to tell us why you're passionate about palliative care and how your background makes you a great fit for our team. Be genuine and let your personality come through!
Be Specific and Relevant: When detailing your experience, be specific about your roles and responsibilities. We love seeing concrete examples of how you've supported patients and families, especially in challenging situations. It helps us understand your approach to care.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our values-led organisation!
How to prepare for a job interview at Douglas Macmillan Hospice
✨Know Your Stuff
Make sure you’re familiar with the key responsibilities of a Senior Health Care Support Worker. Brush up on your knowledge about palliative care and the specific needs of patients with progressive illnesses. This will help you answer questions confidently and show that you’re genuinely interested in the role.
✨Showcase Your Compassion
During the interview, share examples of how you've provided compassionate care in previous roles. Talk about your experiences supporting patients and families during challenging times. This will demonstrate that you align with Dougie Mac's values and are ready to make a real difference.
✨Communication is Key
Since this role requires excellent communication skills, practice articulating your thoughts clearly. Be prepared to discuss how you would handle sensitive conversations, such as bereavement calls or liaising with other healthcare professionals. This will highlight your ability to communicate effectively in a community setting.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of your interview. This shows your interest in the role and the organisation. You might want to ask about the team dynamics, training opportunities, or how they support staff development. It’s a great way to engage with the interviewers and leave a positive impression.