At a Glance
- Tasks: Support the Community Shop Manager in running a charity shop and maximising sales.
- Company: Join Dougie Mac, a values-led charity making a difference in the community.
- Benefits: Enjoy 35 days of annual leave, healthcare cash plan, and competitive pension scheme.
- Other info: Flexible hours with opportunities for training and development.
- Why this job: Be part of a supportive team that values your growth and contribution.
- Qualifications: Previous retail experience and strong customer service skills are essential.
The predicted salary is between 25900 - 26400 £ per year.
As a Shop Supervisor, you will support the Community Shop Manager in the effective day-to-day running of the Westlands charity shop. You will play a key role in maximising sales, maintaining excellent standards of customer service, and supporting a team of dedicated volunteers. This role requires a hands-on approach, strong organisational skills, and a passion for creating a welcoming environment for customers, donors, and volunteers. You’ll be responsible for ensuring stock is processed efficiently, displayed attractively, and sold effectively to help generate vital income. You will also support the supervision, training, and motivation of volunteers, ensuring the shop operates safely, efficiently, and in line with all organisational policies and procedures.
Key Responsibilities
- Support the day-to-day running of the charity shop.
- Maximise sales through effective stock management and merchandising.
- Process donations, Gift Aid, sales, returns, and cash handling using the EPOS system.
- Deliver excellent customer service to customers, donors, and volunteers.
- Support, train, and motivate volunteers.
- Maintain high standards of shop presentation, housekeeping, and compliance.
- Help achieve income targets and support the Community Shop Manager as required.
About You
We are looking for an enthusiastic and customer-focused individual who is passionate about retail and making a difference within the local community. You will have:
- Previous retail experience, ideally with some supervisory responsibility.
- Strong customer service and communication skills.
- The ability to support and motivate volunteers.
- Confidence using till systems and handling cash.
- Good organisational skills and attention to detail.
- A flexible, proactive approach and the ability to work as part of a team.
- A commitment to maintaining high standards and following procedures.
Why Join Dougie Mac?
At Dougie Mac, we care deeply about the people who make our work possible. Whatever your role, you’ll be part of a supportive, values-led organisation where everyone is encouraged to grow, contribute, and make a real difference.
As a Dougie Mac employee, you’ll benefit from:
- 35 days of annual leave, rising with length of service
- Options to buy and sell annual leave
- Hospice-paid Healthcare Cash Plan
- Competitive Pension Scheme
- DBS paid for by the hospice
- Learning & Development opportunities
Join us and be part of a local charity that puts people at the heart of everything we do.
Salary: £15,905.70 Actual Salary (£26,509.50 FTE)
Hours: 24 hours a week worked flexibly through Monday - Saturday
Applications close: TBC
Interviews: TBC
How to Apply
Please complete the application form in full, paying particular attention to your personal statement. This should clearly demonstrate how you meet the criteria in the job description and person specification. See the Recruitment Process Document for more information.
For more information, please contact:
Retail Team 📱 01782 344339
Applicants must have the right to work in the UK. Sponsorship is not provided. We reserve the right to close this vacancy and interview early, in the event of a large number of applications.
We are strongly committed to the Safeguarding of our adults and children.
Shop Supervisor – Westlands #1163 in Newcastle employer: Douglas Macmillan Hospice
Dougie Mac is an exceptional employer, offering a supportive and collaborative work environment where employees can thrive while making a meaningful impact in the community. With a strong focus on professional development, generous benefits including a contributory pension scheme and funded study opportunities, and a commitment to high-quality care, our team is dedicated to fostering growth and wellbeing. Located in Stoke-on-Trent, we provide a unique opportunity to engage with local businesses and contribute to vital fundraising efforts that directly support individuals with life-limiting conditions.
StudySmarter Expert Advice🤫
We think this is how you could land Shop Supervisor – Westlands #1163 in Newcastle
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Douglas Macmillan Hospice, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Douglas Macmillan Hospice!
We think you need these skills to ace Shop Supervisor – Westlands #1163 in Newcastle
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Douglas Macmillan Hospice, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Douglas Macmillan Hospice and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Douglas Macmillan Hospice that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Douglas Macmillan Hospice
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
