Flow Coordinator (HART) #1161

This is an exciting opportunity for Flow Coordinators to join our HART Team and support our virtual ward.

The HART (Hospice Advice, Response and Team) is already a well-established and valued multidisciplinary service, delivering an advice line and rapid response service to support patients, families, and healthcare professionals.

As we continue to grow, we are launching our newest service - the Virtual Ward.

We're looking for an enthusiastic and organised individual to play a key role in the coordination of patient flow in the virtual ward, with a focus on the day-to-day coordination of the Virtual Ward. This innovative service will help us support more people, quickly, in their own homes, ensuring timely access to specialist hospice care when it is needed most.

Working closely with patients, families, and our multidisciplinary team, you will support the coordination of referrals, admissions, patient monitoring, and communication across services, helping to provide a seamless and responsive pathway for those accessing our care.

The HART Service works alongside our established Hospice at Home and Community Services, creating an integrated approach to community-based hospice care. In addition to supporting the Virtual Ward, the role offers opportunities to work alongside and support our Hospice at Home team.

Key Responsibilities

• Support the coordination of patient contact and workflow using clinical systems
• Manage and monitor team emails, tasks and telephone activity
• Provide telephone and face-to-face support to patients and families, including bereavement calls
• Observe, report and escalate changes in patient condition appropriately
• Liaise with GPs, District Nurses and other external professionals
• Support referrals and audits to enable holistic patient care
• Maintain accurate, timely and confidential patient records
• Work collaboratively as part of a multidisciplinary community team
• Attend mandatory training and palliative care education

About You

This role would suit an organised, proactive, and compassionate individual who thrives on coordinating services, building strong relationships, and ensuring patients receive the best possible care and experience.

You’ll bring:

• NVQ/QCF Level 3 in Health & Social Care (or equivalent)
• Substantial experience as a Senior Health Care Support Worker
• Confidence working with indirect supervision
• Strong communication and organisational skills
• Ability to observe change, escalate concerns and work within care plans
• IT skills and experience maintaining electronic records
• A full driving licence and access to a suitable vehicle

Why Join Dougie Mac?

At Dougie Mac, we care deeply about the people who make our work possible. Whatever your role, you’ll be part of a supportive, values-led organisation where everyone is encouraged to grow, contribute, and make a real difference.

As a Dougie Mac employee, you’ll benefit from:

🌴 35 days of annual leave, rising with length of service
🔄 Options to buy and sell annual leave
🏥 Hospice-paid Healthcare Cash Plan
💰 Competitive Pension Scheme
✅ DBS paid for by the hospice
📚 Learning & Development opportunities

🚗 Free on-site parking

✨ Join us and be part of a local charity that puts people at the heart of everything we do. ✨

Salary: Circa £27,000

Hours: 22.5, 30, 37.5 contract hours available. Hours 8am – 4pm or 9am – 5pm over 7 days (some flexibility required to meet service demands)

Applications close: Sunday 2nd August 2026

Interviews: Friday 14th & Monday 17th August 2026

📩 How to Apply
Please complete the application form in full, paying particular attention to your personal statement. This should clearly demonstrate how you meet the criteria in the job description and person specification. See the Recruitment Process Document for more information.

📞 For more information, please contact:
Lisa Hill – Head of Community & Dementia Services
📧 lisahill@dmhospice.org.uk ¦ 📱 01782 344300

Lisa Byatt – Community Manager (HART)
📧 lisabyatt@dmhospice.org.uk ¦ 📱 01782 344300

Applicants must have the right to work in the UK. Sponsorship is not provided.

We reserve the right to close this vacancy and interview early, in the event of a large number of applications.

Job Description & Person Specification below - Please note, our shortlisting process is based on these documents. In accordance with our safer recruitment policy CV’s alone will not be accepted. We are strongly committed to the Safeguarding of our adults and children.

At Dougie Mac we are recruiting employees to join our rapidly growing team. We currently have over 400 employees who work together to provide exceptional care and support to patients and their families in North Staffordshire and Stoke-on-Trent.

To find out more information click here.