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- Tasks: Lead retail teams in Belfast, Dublin, and Glasgow to enhance customer experience and achieve sales goals.
- Company: Join Douglas & Grahame, a century-old fashion house known for quality and exceptional service.
- Benefits: Enjoy a competitive salary, contributory pension scheme, and the chance to grow your career.
- Why this job: Be part of an innovative team focused on connected retail and customer satisfaction.
- Qualifications: Experience in retail management, team leadership, and visual merchandising is essential.
- Other info: This is a nine-month maternity cover role with opportunities for professional development.
The predicted salary is between 36000 - 60000 £ per year.
An independent fashion house boasting 100 years of heritage, Douglas & Grahames brand portfolio includes leading menswear brands REMUS UOMO, Douglas, DGs Drifter and Daniel Grahame as well as best-in-class schoolwear brand 1880 CLUB.
With the company’s long-established strength and success rooted in an unmatched commitment to product quality and exceptional customer service across all channels, Douglas & Grahames future vision is now focused on connected retail, and the creation of a seamless experience for customers engaging with each of its brands across all offline and online touch points. Leveraging new technologies to bring leading-edge digital environments to the shop floor, enhancing customer experience and customer service in the fulfilment of an omnichannel sales strategy.
The organisation’s entire product portfolio is designed in-house, manufactured offshore, shipped to their headquarters in Carrickfergus, and distributed to retailers across the UK, ROI and Europe.
They are now looking for a talented individual to cover a maternity cover role as a Retail Operations Manager to oversee their REMUS UOMO stores in Belfast, Dublin and Glasgow, and contribute to their ambitious plans for further expansion.
The successful candidate will join on a nine-month maternity cover contract and should be passionate and committed to delivering the highest levels of retail experience and customer service. Enthusiastic and driven in their work, they will enjoy the challenge of being accountable for commercial objectives, optimising sales and profitability in the stores in their charge.
The Opportunity
You will provide leadership to the retail team across all locations, cultivating a high-performance culture in the delivery of customer service and experience, as well as in achieving the commercial objectives. You’ll be responsible for providing the help and support necessary to support the team’s professional development.
About You
To be considered as the Retail Operations Manager, you will need:
- Experience in a regional retail operations management role
- Retail sector experience in a management or team leadership role
- Experience with visual merchandising
- Experience of developing individuals and teams
The Benefits
- Competitive salary DOE
- Contributory pension scheme
So, if you’re seeking your next challenge as a Retail Operations Manager, please apply via the button shown.
Retail Operations Manager (Maternity Cover) employer: Douglas & Grahame
Contact Detail:
Douglas & Grahame Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Operations Manager (Maternity Cover)
✨Tip Number 1
Familiarise yourself with Douglas & Grahame's brand portfolio and their commitment to customer service. Understanding their values and how they operate will help you align your experience with their expectations during interviews.
✨Tip Number 2
Network with current or former employees of Douglas & Grahame on platforms like LinkedIn. They can provide insights into the company culture and what it takes to succeed in the Retail Operations Manager role.
✨Tip Number 3
Prepare to discuss specific examples of how you've optimised sales and profitability in previous roles. Highlighting your achievements in a similar context will demonstrate your capability to meet their commercial objectives.
✨Tip Number 4
Showcase your leadership skills by preparing to discuss how you've developed teams in the past. Douglas & Grahame is looking for someone who can cultivate a high-performance culture, so be ready to share your strategies for team development.
We think you need these skills to ace Retail Operations Manager (Maternity Cover)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements for the Retail Operations Manager position. Tailor your application to highlight relevant experience in regional retail operations management.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in retail management, team leadership, and visual merchandising. Use specific examples to demonstrate how you've successfully optimised sales and profitability in previous roles.
Showcase Your Leadership Skills: Since the role involves providing leadership to the retail team, make sure to include examples of how you've cultivated a high-performance culture and supported professional development in your past positions.
Craft a Compelling Cover Letter: Write a personalised cover letter that expresses your passion for retail and customer service. Mention why you are excited about the opportunity at Douglas & Grahame and how you can contribute to their vision of connected retail.
How to prepare for a job interview at Douglas & Grahame
✨Show Your Passion for Retail
Make sure to express your enthusiasm for the retail industry and customer service during the interview. Share specific examples of how you've gone above and beyond to enhance customer experiences in your previous roles.
✨Demonstrate Leadership Skills
As a Retail Operations Manager, you'll need to lead teams effectively. Prepare to discuss your leadership style and provide examples of how you've successfully developed individuals and teams in past positions.
✨Highlight Your Experience with Visual Merchandising
Since visual merchandising is crucial for this role, be ready to talk about your experience in this area. Bring along examples of successful merchandising strategies you've implemented that boosted sales or improved customer engagement.
✨Prepare for Questions on Commercial Objectives
Understand the commercial objectives relevant to the role and be prepared to discuss how you would optimise sales and profitability. Think of metrics you've used in the past to measure success and how you can apply them to this position.
