Business & Community Liaison - Langley, WorkBC

The Business & Community Liaison role is to develop, implement and manage the WorkBC Langley Stakeholder Engagement Plan which includes supporting client recruitment as well as community and employer engagement. They will work to enhance WorkBC Langley’s reputation by developing relationships with strategic community partners, attending relevant community events, engaging and informing employers, as well as planning and executing relationship building events at the WorkBC Langley Employment Services Centre and other areas around Langley and the Lower Mainland.

The Role

• Develop, implement and manage the WorkBC Langley Stakeholder Engagement Plan.
• Support client recruitment and community and employer engagement.
• Enhance WorkBC Langley’s reputation by developing relationships with strategic community partners, attending community events, engaging and informing employers, and planning and executing relationship‑building events at the WorkBC Langley Employment Services Centre and throughout Langley and the Lower Mainland.

Responsibilities

• Develops relationships with strategic community partners:
• Builds strategic relationships with agencies, businesses, training institutions, and other stakeholder groups.
• Attends employment‑related events to promote WorkBC Services, learn about updates to Labour Market information and network with key stakeholders.
• Maintains professional currency with respect to community‑relations principles, practices and activities.
• Develops, leads and coordinates special events and initiatives to disseminate information about WorkBC.
• Develops, hosts and coordinates in‑house employment fairs; attends community employment fairs.
• Assists the Centre Manager in executing the WorkBC Marketing Plan as it relates to achieving community‑relations goals and objectives outlined in the Centre’s annual Business Plan.
• Ensures that they meet or exceed targets set out in the Marketing Plan.
• Works with external contractors to develop a database of community and Centre contacts, interests and opportunities; maintains the database and produces reports.
• Coordinates various meetings, prepares agendas and ensures that minutes and related correspondence are distributed in a timely manner.
• Marketing and Communications:
• Liaises with Douglas College’s Marketing and Communications team to develop promotional and communication materials (both internal and external).
• Responsible for creating awareness of WorkBC among potential clients and stakeholders and recruiting participants.
• Prepares and delivers written communications as required.
• Assists in the development and maintenance of social media and online presence.
• Maintains records of contacts and activities, preparing regular statistical reports regarding Community Relations activities.
• Maintains a variety of paper and electronic records.
• Creates, composes and prepares routine correspondence, memos, letters and reports.
• Additional Duties:
• Participates in the maintenance of Douglas College’s Quality Management System (ISO 9001:2015).
• Performs other duties as assigned.

To Be Successful In This Role You Will Need

• A professional, positive, and energetic attitude.
• Thrive in a fast‑paced, constantly evolving industry.
• Strong attention to detail with the ability to establish priorities, work to deadlines, and maintain well‑documented records.
• To manage conflicting goals and be flexible with shifting priorities.
• Maintain a positive environment, working with co‑workers and stakeholders within a diverse culture.
• Have personal integrity, initiative, and commitment to professional development.
• Demonstrated ability and experience working in a performance‑based environment and meeting or exceeding targets set.
• Work effectively as part of an interdisciplinary team in designing, developing and delivering services to ensure program outcomes are met.
• Be adaptable by adjusting to changes in service delivery models, labour market or participant trends.

Required Qualifications

• Bachelor’s Degree in a relevant Marketing or Communications field, or an equivalent combination of education, training and marketing experience.
• 5 years of demonstrated experience building and maintaining partnerships with stakeholders.
• Strong knowledge of social media platforms and online marketing strategies.
• Demonstrated experience providing customer service and resolving issues.
• Demonstrated experience interpreting and applying policy or legislation.
• Demonstrated knowledge of industry training and apprenticeships and training providers in BC.

Additional Information

• This is a full‑time contract position (40 hours per week) based at the WorkBC Langley Centre and requires travel within the lower mainland.
• Must be able to work flexible shifts. Shifts are typically Mondays–Fridays from 9:00 am–5:00 pm, but may include occasional evenings until 6:30 pm and some weekend work for special events.

Equity Statement

Douglas College is committed to fostering a diverse, inclusive and equitable learning and working environment. In support of this journey, we welcome all people to apply, including people from groups that are experiencing inequity, including, but not limited, to Indigenous Peoples, racialized or persons of colour, persons with mental or physical disabilities, persons who identify as women, and/or persons of marginalized sexual orientations, gender identities and expressions, and persons of all faith identities, age, marital status, and parental status.

What We Offer

• Transit‑accessible campuses.
• Hybrid work arrangements for eligible positions.
• Excellent Health and Dental Benefits for eligible positions.
• Defined‑Benefit Pension Plan for eligible positions.
• Professional Development opportunities.
• Access to our Fitness Centres and Classes.