We are looking for a highly motivated individual to take on the role of City Warden. You will be required to provide excellent customer service to the residents of Douglas, the City centre visitors, users of the Council’s car parks and patrol areas, as directed, on a daily basis. The role includes improving the experience of Douglas using initiatives and enforcement to deter environmental offences as well as inspecting Council facilities and equipment (e.g., lifebelts, B-lines life‑saving equipment) and ensuring care for the environment by carrying out street‑scene activities.
You must have the ability to resolve conflict in a professional manner, stay calm under pressure, have good communication skills and be able maintain a working knowledge of byelaw enforcement and legislation. A full clean valid driving licence is essential, and you will be required to work a shift pattern between the hours of 7.00 am and 19:00 pm over a 7-day week (as per the rota), weekend working is 1 in 3.
PERSON SPECIFICATION
Essential
- General education (GCSE or equivalent grades A-C including Mathematics and English)
- Good oral and written communication skills with ability to communicate effectively at different levels with a range of customers
- Ability to keep accurate notes and records
- Flexible approach to working hours with a willingness to work out of hours, including Bank holidays, evenings and weekends when required
- Good communication skills
- Ability to work under own initiative, often alone, and deal courteously and manage conflict and aggression that may arise, with members of the public in the course of duties
- Ability to work effectively, independently and as part of a team
- Basic computer skills
- Full clean valid driving licence
Desirable
- Basic administrative skills
- Experience of local government
- An understanding of the operations and functions of a local authority
If you like working outdoors, dealing with the public and making a positive difference to improve the City, then come and join our City Warden Team.
For an informal chat about the role please contact Alan Gordon, Community & Enforcement Manager on 696326 or by email at agordon@douglas.gov.im. For full details of the role, the job description can be found at the bottom of this page or contact the Human Resources Section on 696455.
Closing date for submission of applications is Friday 17th July 2026 at 5.00 pm
Miss K J Rice, Chief Executive, City Hall, Ridgeway Street, Douglas, Isle of Man, IM99 1AD
Douglas City Council is committed to recruiting a diverse and highly talented workforce representative of our City and are committed to ensuring the recruitment and selection process is inclusive and accessible to all. We encourage applications from people of all backgrounds and aim to have a workforce that represents the City we serve.
