At a Glance
- Tasks: Lead a fun team, serve customers, and keep our bakery looking fabulous!
- Company: Dougies Goodies Bakery, where we bake joy into every treat.
- Benefits: Enjoy flexible hours, no Sunday shifts, and a sweet work environment.
- Other info: A vibrant atmosphere with opportunities for growth and creativity.
- Why this job: Join us to create memorable moments and spread happiness through delicious goodies.
- Qualifications: 5+ years of team leadership experience, preferably in food or retail.
The predicted salary is between 20790 - 25410 £ per year.
About Dougies Goodies Bakery
At Dougies Goodies Bakery, we’re on a mission to make life a little sweeter—one scrumptious goodie at a time!
Whether it’s our famous buns or our custom cakes that turn any celebration into a party, we’re all about baking up joy and creating moments worth savouring.
Job Description
Ready to rise to the occasion (pun intended) and lead our team of retail assistants?
Dougies Goodies Bakery is on the lookout for a fun-loving, customer-first go-getter to take charge of shifts in our Belfast store.
If you’ve got a passion for pastries and love the hustle and bustle of a busy shop, but prefer your nights free from the retail grind, this might just be the role that takes the cake!
At Dougies, we don’t believe in burning the candle at both ends—our hours are a delightful mix of shifts between 6:30 AM - 6:00 PM, Monday through Saturday. We don’t work Sundays.
Responsibilities
- Run the show at the shopfront! From serving up smiles with every sale to making sure our Goodies look as delicious as they taste, you’ll be the face of Dougies.
- Whip our team into shape—train, supervise, and motivate our retail crew to deliver outstanding customer service and create a welcoming atmosphere that’ll keep folks coming back for more.
- Keep those shelves stocked like a pro! Work hand-in-hand with our bakery team to ensure we’ve always got fresh treats on display and zero waste left behind.
- Stay on top of inventory levels, conducting regular stock checks to make sure we never run low on customer favourites.
• Keep the shop looking spick and span!
You’ll ensure our bakery is always clean, organised, and looking its very best, with everything from the countertops to the display cases in tip-top shape.
- Handle customer queries, special requests, and even the occasional complaint with grace, charm, and a dash of humour - leaving every customer with a sweet interaction with our brand.
- Lead by example in following food safety and sanitation protocols, making sure we’re always in compliance with health regulations and delivering the highest quality goodies around.
Qualifications
- You’ve got at least 5 years of experience leading a team—bonus points if it’s in a bakery or food-related business where you’ve been the yeast that made the dough rise!
- Your communication and interpersonal skills are as strong as our coffee—perfect for building positive relationships with customers and colleagues alike.
- #J-18808-Ljbffr
Retail Team Lead (Belfast Store) employer: Dougies Goodies
Dougies Goodies Bakery is an exceptional employer that values creativity and customer satisfaction, making it a delightful place to work. Located in the heart of Ballymena, we foster a supportive work culture where employees can grow their skills in customer service and cake design while enjoying the sweet rewards of making customers happy. Join our team and be part of a community that celebrates every small victory and encourages personal development.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Team Lead (Belfast Store)
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Dougies Goodies, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Dougies Goodies!
We think you need these skills to ace Retail Team Lead (Belfast Store)
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Dougies Goodies, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Dougies Goodies and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Dougies Goodies that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Dougies Goodies
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
