Lead Front of House (FOH) operations during assigned shifts as Manager‑on‑Duty
Conduct pre‑shift briefings and ensure service readiness
Supervise service execution, cashiering accuracy, and guest flow
Handle guest feedback and service recovery independently when required
Guide and support service crew
Ensure adherence to grooming, punctuality, and SOP standards
Assist in onboarding and on‑the‑job coaching of new staff
Prepare shift handover notes and operational reports
Fully capable of running the outlet independently when required
Ensure smooth operations during peak periods and late hours
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