At a Glance
- Tasks: Provide on-site IT support, troubleshoot issues, and manage AV equipment in our London office.
- Company: Join DV, a leader in digital performance solutions with a focus on transparency and data-driven insights.
- Benefits: Competitive salary, bonus opportunities, equity, and flexible remote work options.
- Other info: Dynamic work environment with opportunities for growth across the EMEA region.
- Why this job: Make a real impact by supporting IT systems and enhancing digital advertising for top companies.
- Qualifications: Bachelor's degree in IT, 3+ years of experience, and strong troubleshooting skills.
The predicted salary is between 62000 - 102000 £ per year.
Requirements
- Bachelors degree in Information Technology or a related field
- 3+ years of experience in IT support or a similar role, ideally in a corporate environment
- Proficiency troubleshooting and supporting mac OS and Windows operating systems
- Experience managing AV equipment and conference room setups
- Familiarity with ticketing systems such as Jira or Service Now and ITSM platforms
- Prior experience using MDMs such as Jamf and Workspace ONE for fleet management
- Prior experience using Okta
- Knowledge of or prior experience with office networking, ideally Meraki
- Strong organizational and communication skills
- Ability to prioritize tasks and work independently in a fast-paced environment
- Willingness to travel to other offices as needed, including occasional travel to EMEA offices
Responsibilities
- Provide on-site IT support in our London office, resolving tickets and troubleshooting hardware and software issues
- Assist with remote IT requests and provide additional IT support across the EMEA region
- Manage AV equipment and conference rooms in our London office to support meetings and events
- Install local office equipment, including workstations, network equipment, and peripherals
- Conduct IT onboarding and orientations for new hires across the UK and EMEA
- Oversee shipping and receiving of IT equipment, particularly during onboarding and offboarding
- Collaborate with our IT team to improve processes and implement automation where applicable
- Assist in managing relationships with third-party vendors, particularly for equipment and services
- Support broader IT initiatives and projects as directed by the Senior IT Manager
- Technologies
- Hardware
- Support
- ITSM
- JIRA
- mac OS
- Network
- Service Now
- Windows
- More
We are DV, a leader in digital performance solutions.
We help advertiser and agency partners verify the quality of digital campaigns, optimize performance, and demonstrate business outcomes through independent third-party data and analytics.
Our mission is to provide transparency and data-driven insights into the quality and effectiveness of digital advertising.
Since 2008, we have helped hundreds of Fortune 500 companies make the most of their media spend and support a better digital advertising industry.
This full-time IT Support Engineer role is based in London and supports our UK office and the broader EMEA region.
The role provides critical on-site support and helps ensure the smooth operation of our IT systems, while allowing our Senior IT Manager to focus on other responsibilities.
Our current office schedule is three days in the office and two days remote.
Starting salary is determined by factors including qualifications, level, skills, experience, location, and internal equity.
The role is also eligible for bonus or commission, as applicable, equity, and benefits.
- last updated 40 week of 2026
- #J-18808-Ljbffr
IT Support Engineer employer: DoubleVerify
DV is an exceptional employer, offering a dynamic work environment in the heart of London where innovation and collaboration thrive. As an IT Support Engineer, you'll benefit from a supportive culture that prioritises employee growth through continuous learning opportunities and a hybrid work model, allowing for a balanced professional and personal life. With competitive compensation, equity options, and a commitment to diversity, DV empowers its employees to make a meaningful impact in the digital advertising landscape.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what DoubleVerify values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges DoubleVerify might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at DoubleVerify!
✨Direct Apply to DoubleVerify
Let's not forget to apply directly through the DoubleVerify website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at DoubleVerify.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at DoubleVerify. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at DoubleVerify
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
