At a Glance
- Tasks: Manage client relationships and optimise digital advertising campaigns for top brands.
- Company: Join DoubleVerify, a leader in digital media measurement and analytics.
- Benefits: Competitive salary, bonuses, equity, and comprehensive benefits package.
- Other info: Dynamic team environment with opportunities for growth and development.
- Why this job: Make an impact in the digital advertising space with innovative solutions.
- Qualifications: 2-4 years in Account Management or Customer Success, with a focus on online advertising.
The predicted salary is between 40000 - 50000 € per year.
DoubleVerify is a leading software platform for digital media measurement, data and analytics. DV's mission is to be the definitive source of transparency and data-driven insights into the quality and effectiveness of digital advertising for the world's largest brands, publishers and digital ad platforms. DV's technology platform provides advertisers with consistent and unbiased data and analytics that can be used to optimize the quality and return on their digital ad investments. Since 2008, DV has helped hundreds of Fortune 500 companies gain the most from their media spend by delivering best in class solutions across the digital advertising ecosystem, helping to build a better industry.
Position Overview
The Account Manager role is designed for an experienced professional with a proven track record in digital advertising, whether from agency, publisher, or technology vendor backgrounds. This role combines strategic account management with commercial growth responsibilities. The Account Manager is responsible for servicing all aspects of customer accounts and relationships. The AM will oversee campaign setup, maintenance, and troubleshooting for a large portfolio of accounts, ensuring operational excellence. The AM will work closely and collaboratively with the Sales, Implementation, Product, Engineering, and Finance teams to deliver world-class customer service and solutions to the market. The Account Manager plays an integral role in recommending and implementing strategies for driving ongoing client product needs and will be responsible for educating customers about DoubleVerify’s platform; Pinnacle and how products can be leveraged to meet their goals and objectives.
What you’ll do
- Own end to end client relationship serving as the primary contact and trusted advisor.
- Conduct performance analysis and deliver actionable insights to optimise client outcomes.
- Develop account strategies that align client objectives with DV capabilities, identify and implement upsell and cross-sell opportunities.
- Contribute to Business Reviews showcasing performance insights, optimisation recommendations and strategic roadmap discussions.
- Support in driving adoptions for DV solutions across Social and Open Web Environments.
- Manage escalations and resolve technical or service issues, coordinating with internal teams as needed.
- Ensure all client deliverables meet quality standards and are completed within agreed SLAs.
- Regular client contact through status calls, office hours, QBRs in person and/or virtually.
- Identify potential churn risks and elevate immediately to the appropriate salesperson and your manager.
Who you are
- 2-4+ years of experience in Account Management or Customer Success with a deep understanding of the online advertising industry.
- Highly organised with a strong attention to detail, a commitment to excellence, and a proactive, positive approach.
- Proficient in Microsoft Office, (Excel and PowerPoint) and Google Workspace applications (Google Slides/Sheets).
- Demonstrated ability to manage multiple accounts simultaneously while maintaining high service standards.
- Experience with programmatic advertising platforms, measurement solutions, or verification technologies is highly desirable.
- Fluent English both written and spoken to a business level is required.
The successful candidate’s starting salary will be determined based on a number of non-discriminating factors, including qualifications for the role, level, skills, experience, location, and balancing internal equity relative to peers at DV. This role will also be eligible for bonus/commission (as applicable), equity, and benefits.
Account Manager - London employer: DoubleVerify
DoubleVerify is an exceptional employer, offering a dynamic work culture that prioritises transparency and innovation in digital advertising. Located in London, employees benefit from a collaborative environment that fosters professional growth through continuous learning opportunities and exposure to cutting-edge technology. With a commitment to employee well-being, DoubleVerify provides competitive compensation packages, including bonuses and equity, making it an attractive choice for those seeking meaningful and rewarding careers in the digital media landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager - London
✨Tip Number 1
Network like a pro! Reach out to your connections in the digital advertising space, especially those who might know someone at DoubleVerify. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for the interview by diving deep into DoubleVerify's products and services. Show us you understand how our platform works and how it can benefit clients. Knowledge is power, and it’ll impress the hiring team!
✨Tip Number 3
Practice your pitch! Be ready to discuss your past experiences in account management and how they relate to the role. We want to hear about your successes and how you’ve tackled challenges in the digital advertising world.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you’re genuinely interested in being part of the DoubleVerify team.
We think you need these skills to ace Account Manager - London
Some tips for your application 🫡
Show Your Experience:Make sure to highlight your experience in account management and digital advertising. We want to see how your background aligns with the role, so don’t hold back on those relevant achievements!
Tailor Your Application:Take a moment to customise your application for DoubleVerify. Use keywords from the job description to show us you understand what we’re looking for and how you can contribute to our mission.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of your skills and experiences without unnecessary fluff.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at DoubleVerify
✨Know Your Stuff
Make sure you understand DoubleVerify's mission and the digital advertising landscape. Brush up on their products, especially Pinnacle, and be ready to discuss how they can help clients achieve their goals.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your account management skills and successes in the online advertising industry. Be ready to discuss how you've handled client relationships and resolved issues.
✨Be Data-Driven
Since the role involves performance analysis, come prepared with insights or case studies that demonstrate your ability to use data to optimise client outcomes. This will show your analytical skills and understanding of the importance of data in advertising.
✨Ask Smart Questions
Prepare thoughtful questions about the company culture, team dynamics, and how success is measured in the Account Manager role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
