At a Glance
- Tasks: Manage client accounts and deliver top-notch customer service in digital advertising.
- Company: Join a leading company in the online advertising industry with a focus on innovation.
- Benefits: Enjoy competitive pay, flexible working options, and opportunities for professional growth.
- Other info: Dynamic team environment with a commitment to excellence and career advancement.
- Why this job: Be the trusted advisor for clients and drive their success with cutting-edge solutions.
- Qualifications: 2-4 years in Account Management, strong organisational skills, and proficiency in Microsoft Office.
The predicted salary is between 35000 - 42000 £ per year.
Requirements:
- 2-4+ years of experience in Account Management or Customer Success with a deep understanding of the online advertising industry.
- Highly organised with a strong attention to detail, a commitment to excellence, and a proactive, positive approach.
- Proficient in Microsoft Office (Excel and PowerPoint) and Google Workspace applications (Google Slides/Sheets).
- Demonstrated ability to manage multiple accounts simultaneously while maintaining high service standards.
- Experience with programmatic advertising platforms, measurement solutions, or verification technologies is highly desirable.
- Fluent English both written and spoken to a business level is required.
What the job involves:
- The Account Manager role is designed for an experienced professional with a proven track record in digital advertising, whether from agency, publisher, or technology vendor backgrounds.
- This role combines strategic account management with commercial growth responsibilities.
- The Account Manager is responsible for servicing all aspects of customer accounts and relationships.
- The AM will oversee campaign setup, maintenance, and troubleshooting for a large portfolio of accounts, ensuring operational excellence.
- The AM will work closely and collaboratively with the Sales, Implementation, Product, Engineering, and Finance teams to deliver world-class customer service and solutions to the market.
- The Account Manager plays an integral role in recommending and implementing strategies for driving ongoing client product needs and will be responsible for educating customers about DoubleVerify’s platform; Pinnacle and how products can be leveraged to meet their goals and objectives.
- Own end to end client relationship serving as the primary contact and trusted advisor.
- Conduct performance analysis and deliver actionable insights to optimise client outcomes.
- Develop account strategies that align client objectives with DV capabilities, identify and implement upsell and cross-sell opportunities.
- Contribute to Business Reviews showcasing performance insights, optimisation recommendations and strategic roadmap discussions.
- Support in driving adoptions for DV solutions across Social and Open Web Environments.
- Manage escalations and resolve technical or service issues, coordinating with internal teams as needed.
- Ensure all client deliverables meet quality standards and are completed within agreed SLAs.
- Regular client contact through status calls, office hours, QBRs in person and/or virtually.
- Identify potential churn risks and escalate immediately to the appropriate salesperson and your manager.
Account Manager employer: DoubleVerify
As an Account Manager at our company, you will thrive in a dynamic and supportive work environment that prioritises employee growth and development. We offer comprehensive training programmes, a collaborative culture, and the opportunity to work with cutting-edge technology in the online advertising industry. Located in a vibrant area, our office fosters creativity and innovation, making it an excellent place for professionals seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the online advertising industry and let them know you're on the hunt for an Account Manager role. You never know who might have the inside scoop on a job opening or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of programmatic advertising platforms and measurement solutions. Be ready to discuss how you've successfully managed multiple accounts in the past and share specific examples that highlight your attention to detail and proactive approach.
✨Tip Number 3
Showcase your skills with a killer presentation! Use your proficiency in Microsoft Office and Google Workspace to create a visually appealing portfolio that demonstrates your account management successes and strategies. This will help you stand out during interviews.
✨Tip Number 4
Don't hesitate to apply through our website, even if you don't meet every single requirement. Remember, we value potential and passion just as much as experience. If you think you can bring something valuable to the table, go for it!
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight your 2-4+ years in Account Management or Customer Success. We want to see how your background in the online advertising industry can bring value to our team!
Be Organised and Detail-Oriented:We love a candidate who pays attention to detail! When writing your application, showcase your organisational skills and commitment to excellence. A well-structured application speaks volumes.
Demonstrate Your Technical Skills:Mention your proficiency in Microsoft Office and Google Workspace. If you’ve worked with programmatic advertising platforms or measurement solutions, don’t forget to include that too – it’s a big plus for us!
Apply Anyway!:Remember, if you think you have what it takes but don’t meet every single requirement, go for it! We encourage you to apply through our website and show us why you’d be a great fit for the role.
How to prepare for a job interview at DoubleVerify
✨Know Your Stuff
Make sure you brush up on your knowledge of the online advertising industry. Familiarise yourself with programmatic advertising platforms and measurement solutions, as these are key to the role. Being able to discuss recent trends or case studies will show that you're not just knowledgeable but also genuinely interested in the field.
✨Showcase Your Organisational Skills
As an Account Manager, you'll need to juggle multiple accounts. Prepare examples from your past experience where you've successfully managed several projects at once. Highlight your attention to detail and how you ensure high service standards, even under pressure.
✨Be a Team Player
This role involves collaborating with various teams like Sales, Product, and Engineering. Think of instances where you've worked cross-functionally and how you contributed to achieving common goals. Emphasising your ability to work well with others will demonstrate that you're a great fit for their team-oriented culture.
✨Prepare for Client Scenarios
Expect to be asked about how you'd handle specific client situations, such as managing escalations or delivering performance insights. Practice articulating your thought process and strategies for optimising client outcomes. This will show that you're ready to take on the responsibilities of the role right from the start.
