At a Glance
- Tasks: Lead hotel operations, ensuring guest satisfaction and revenue targets are met.
- Company: Join Klarent Hospitality, a dynamic hotel group with growth opportunities.
- Benefits: Earn cash incentives, enjoy free meals, and discounted hotel stays.
- Other info: Great opportunities for personal development and career progression.
- Why this job: Make a real impact in hospitality while developing your career.
- Qualifications: Passionate, organised, and able to multitask under pressure.
The predicted salary is between 30000 - 40000 £ per year.
Would you like to work for a company that gives you:
- £250, up to £1000 cash incentives when referring a friend to come and join our team - T&C’s apply
- Long service recognition
- Cash bonus and free overnight hotel stays for services from 2 years and up.
- Meals provided whilst on shift
- Sales incentives and initiative rewards
- Discounted / Free use of leisure facilities – “Hotel specific”
- Free Car Parking – “Hotel specific”
- Stays in our hotels at discounted prices or even free stays in our hotels as one of our rewards & recognition incentives
- Opportunities for your personal development within the Hotel Group Brand Portfolio
- Fully funded apprenticeships – T&C’s apply
- Annual Holidays entitlements inclusive of Bank Holidays
- Opportunity to buy additional holiday entitlements
- Pension enrolment
Does the below sound like you?
- Passionate and willingness to learn
- Positive attitude and someone who makes our guests smile
- Genuinely friendly and caring
- Enjoys working as part of a team
- Ambitious and hard working
- Excellent standards
- Good organisational / time management skills
- Resilient, creativity, able to multitask and can work under pressure
- Ability to work morning, afternoon/evening, and weekends
- Able to deliver exceptional customer experiences all the time
Klarent Hospitality are recruiting for an Operations Manager. We offer our employees excellent opportunities to grow and develop within the Klarent Hospitality Group Brand Portfolio, we pride ourselves on ensuring that our staff are rewarded and recognised for their hard work, commitments, and long service. Klarent Hospitality operates branded hotels in key locations across the UK and Ireland. We will nurture talent and smart investment to drive superior performance and growth.
The Role:
- As Operations Manager you will be responsible for the effective operational management of the hotel so Heads of Department achieve and exceed their revenue and guest satisfaction targets.
- Work in conjunction with the General Manager / Deputy General Manager to actively manage key property issues (including capital projects; customer service; refurbishment).
- Assist the development of meaningful, achievable hotel budgets and other short and long term hotel strategic goals.
- Provide effective leadership to the hotel management team and team members to ensure targets are met and exceeded.
- Respond to audits that are completed by the company to ensure continual improvement is achieved.
- Plan, direct and coordinate the service delivery of all operational departments in order to meet and exceed guest expectations.
- Comply and exceed hotel and company Service Standards.
- Ensure that costs are controlled throughout the operational departments and results are analysed regularly to highlight problem areas and take appropriate action.
- Manage and develop the Heads of Department to ensure career progression and effective succession planning within the hotel and company.
- Seek and respond to guest feedback in order to achieve positive outcomes and high levels of customer satisfaction.
- Hold regular briefings and communication meetings with the HOD team.
Operations Manager in Southampton employer: Doubletree
Klarent Hospitality is an exceptional employer that prioritises the growth and development of its employees, offering a range of benefits including cash incentives, long service recognition, and opportunities for personal development within a dynamic hotel group. With a strong focus on teamwork and a positive work culture, employees enjoy perks such as discounted hotel stays, free meals during shifts, and access to leisure facilities, all while being part of a company that values hard work and dedication.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager in Southampton
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you stand out as someone who genuinely wants to be part of the team.
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your skills effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Operations Manager in Southampton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Operations Manager role. Highlight your relevant experience and skills that match the job description. We want to see how you can bring your passion and positive attitude to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express why you're excited about the role and how your background makes you a perfect fit. Don’t forget to mention your ability to deliver exceptional customer experiences – that’s key for us!
Showcase Your Leadership Skills:As an Operations Manager, leadership is crucial. In your application, share examples of how you've effectively led teams or managed projects in the past. We love seeing candidates who can inspire and develop others!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any updates. Plus, it shows you’re keen to join our Klarent Hospitality family!
How to prepare for a job interview at Doubletree
✨Know the Company Inside Out
Before your interview, take some time to research Klarent Hospitality. Understand their values, mission, and the specific hotels they operate. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As an Operations Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully led a team, managed conflicts, or improved operational efficiency. Be ready to discuss how you can inspire and develop the Heads of Department.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle pressure. Think about situations where you've had to manage multiple tasks or respond to guest feedback. Practising these scenarios will help you articulate your thought process during the interview.
✨Emphasise Your Customer-Centric Approach
Klarent Hospitality values exceptional customer experiences. Be prepared to discuss how you've gone above and beyond for guests in previous roles. Highlight your positive attitude and willingness to learn, as these traits align perfectly with what they're looking for in an Operations Manager.
