At a Glance
- Tasks: Lead a dynamic front office team and ensure exceptional guest experiences.
- Company: Join Klarent Hospitality, a leader in the hospitality industry.
- Benefits: Enjoy discounts, career development, and free leisure club access.
- Other info: Opportunities for growth and recognition in a supportive environment.
- Why this job: Be part of a vibrant team and make a real impact in hospitality.
- Qualifications: Experience in customer service and strong leadership skills required.
The predicted salary is between 30000 - 40000 £ per year.
We have an exciting opportunity for a Front Office Manager to join our dynamic team. If you thrive in a fast-paced environment and are ready to excite the world of hospitality, this is the job for you!
The Person:
- Proven experience as a Front Office Manager or in a similar customer-facing role
- Strong leadership, organizational, and multitasking skills
- Excellent verbal and written communication abilities
- Proficient in MS Office and front desk software (Property Management Systems and ONQ)
- Ability to remain calm under pressure and solve problems effectively
- High level of commercial awareness and sales capabilities
The Role:
- Supervise and coordinate front office staff
- Ensure high levels of guest or client satisfaction through prompt and courteous service
- Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
- Maximise room occupancy and use up-selling techniques to promote hotel services and facilities
- Manage scheduling, training, and performance of front office team
- Maintain office supplies and appearance of the front desk area
- Handle customer inquiries, feedback, and complaints professionally
- Prepare and manage budgets, reports, and other administrative tasks
The Benefits:
- Amazing discounts on food, drink and accommodation throughout the group
- Huge opportunities for Learning, Development and Progression
- Excellent rates for friends and family
- Employee Assistance Program
- Free use of the Leisure Club where applicable
- Long Service Awards
- Recognition Awards
- Refer a Friend Bonus
- Annual Social Events
- Free Parking where applicable
- Staff Meals on duty
- Uniform provided
This Hotel is proudly managed by Klarent Hospitality. We pride ourselves on Inspiring Leadership, Respect for our People, Commitment to Diversity & Inclusion and Encouraging Friendly Work Environments. Klarent Hospitality operates branded hotels in key locations across the UK and Ireland. We will nurture talent and smart investment to drive superior performance and growth.
Front Office Manager in Southampton employer: Doubletree
Klarent Hospitality is an exceptional employer that fosters a vibrant and inclusive work culture, making it an ideal place for a Front Office Manager to thrive. With a strong commitment to employee development, you will benefit from extensive learning opportunities, competitive discounts, and a supportive environment that values your contributions. Join us in a key location where your leadership skills can shine and be part of a team that prioritises guest satisfaction and personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Manager in Southampton
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a Front Office Manager role. You never know who might have the inside scoop on an opening!
✨Tip Number 2
Prepare for those interviews! Research common questions for Front Office Managers and practice your responses. We want you to showcase your leadership and multitasking skills, so be ready to share examples from your past experiences.
✨Tip Number 3
Show off your personality! When you get the chance to meet potential employers, let your passion for hospitality shine through. Remember, they’re looking for someone who can not only manage but also inspire their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our dynamic team!
We think you need these skills to ace Front Office Manager in Southampton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your leadership and customer service experience, as well as any relevant software knowledge. We want to see how you fit into our dynamic team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your passion for hospitality and explain why you're the perfect fit for the Front Office Manager role. Don’t forget to mention your ability to handle pressure and solve problems effectively.
Showcase Your Communication Skills:Since excellent verbal and written communication abilities are key for this role, make sure your application is clear and concise. We love a well-structured application that demonstrates your attention to detail and professionalism.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Klarent Hospitality!
How to prepare for a job interview at Doubletree
✨Know Your Stuff
Before the interview, make sure you’re familiar with the hotel’s values and services. Research Klarent Hospitality and understand their approach to customer service. This will help you align your answers with what they value.
✨Showcase Your Leadership Skills
As a Front Office Manager, you'll need to demonstrate strong leadership. Prepare examples from your past experiences where you successfully led a team or resolved conflicts. Highlight your ability to motivate others and maintain a positive work environment.
✨Master the Art of Communication
Excellent verbal and written communication is key in this role. Practice articulating your thoughts clearly and confidently. You might even want to prepare a few questions to ask them about their guest satisfaction strategies to show your interest.
✨Stay Calm Under Pressure
The hospitality industry can be hectic, so be ready to discuss how you handle stressful situations. Think of specific instances where you remained calm and effectively solved problems. This will demonstrate your ability to thrive in a fast-paced environment.
