At a Glance
- Tasks: Be the friendly face of our hotel, checking guests in and out with a smile.
- Company: Join a leading hotel management company focused on excellence and teamwork.
- Benefits: Enjoy competitive pay, discounts, continuous learning, and extra annual leave.
- Other info: Dynamic shifts with opportunities for growth and recognition.
- Why this job: Make lasting impressions and create memorable experiences for our guests.
- Qualifications: Previous front-of-house experience and a passion for customer service.
The predicted salary is between 20000 - 25000 € per year.
We are seeking an enthusiastic and personable team player who will enjoy being the first point of contact at the hotel. You must be presentable, professional, and upbeat. We are looking for someone who is comfortable using our front office system to check guests in and out, and also someone with an excellent telephone manner. Previous experience in a front-of-house position is ideal.
Day in the life of:
You will be working as a hotel receptionist within a four star hotel with the main duty of checking guests in and out of the hotel. You will be the first impression when a guest arrives at the hotel and the last memory they have when they leave us. You will be answering the telephone frequently as well as taking and handling guest bookings and enquiries. You will also use our front office system. The position includes shift work, over weekdays and weekends.
Example key duties:
- Using the front office system to check guests in and out.
- Providing excellent customer service to our guests, answering questions, providing directions and information about the hotel's outlets and services.
- Managing payments including cash and card handling.
- Resolving complaints quickly and efficiently.
- Up-selling where possible to maximise room occupancy and use of hotel services/facilities.
- Liaising with other departments and team members to ensure a smooth operation and experience for our guests.
- You will be an expert of the hotel, its facilities and also the Lincoln area so that you are able to provide guests with the information and highlights they need before and during their stay.
What you'll get in return:
- Competitive pay and package.
- Exclusive Team Member discounted stays and 50% off F&B across the leaf HOSPITALITY portfolio.
- Continuous learning & development opportunities.
- Free access to 24/7 employee assistance program.
- Additional annual leave and family leave.
- Service bonus for 5 and 10 years up to £1K.
- Team Member of the month - £100 and Team Member of the year - £500.
- Uniform Provided.
This hotel is managed by leaf HOSPITALITY who is a hotel management company that has one simple value that underpins everything we do: be excellent. We work with branded and independent hotels. Our vision is to be a leader in the market where every member of our team plays a part in delivering excellent service to our guests, owners, and team members.
Receptionist in Sheffield employer: Doubletree
At leaf HOSPITALITY, we pride ourselves on creating a vibrant and supportive work environment where every team member is valued. As a hotel receptionist in our four-star establishment, you will enjoy competitive pay, exclusive discounts, and continuous development opportunities, all while being part of a team that is dedicated to delivering excellent service. With a focus on employee well-being and growth, we ensure that your contributions are recognised and rewarded, making this an ideal place for those seeking a fulfilling career in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Sheffield
✨Tip Number 1
First impressions matter! When you walk into that interview, be sure to smile and greet everyone warmly. Remember, you're not just showcasing your skills but also your personality. We want to see that upbeat vibe you bring!
✨Tip Number 2
Practice makes perfect! Before your interview, run through common questions with a friend or in front of the mirror. Focus on how you can highlight your previous experience in front-of-house roles. We want to hear those stories that show off your customer service skills!
✨Tip Number 3
Know your stuff! Research the hotel and its services so you can impress us with your knowledge during the interview. Being able to chat about local attractions or hotel facilities shows you're genuinely interested in the role and ready to provide excellent service.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. It’s a great way to remind us why you’d be the perfect fit for our team. And don’t forget, apply through our website for the best chance!
We think you need these skills to ace Receptionist in Sheffield
Some tips for your application 🫡
Be Yourself:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm and passion for hospitality. Remember, we’re looking for someone upbeat and personable!
Tailor Your Application:Make sure to customise your application to highlight your relevant experience, especially in front-of-house roles. Mention any specific skills you have with front office systems or customer service that align with what we’re looking for.
Show Off Your Communication Skills:Since you'll be the first point of contact for our guests, it’s crucial to demonstrate your excellent telephone manner and communication skills in your application. Use clear and friendly language to reflect how you would interact with guests.
Apply Through Our Website:We encourage you to apply directly through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at leaf HOSPITALITY!
How to prepare for a job interview at Doubletree
✨Know the Hotel Inside Out
Before your interview, make sure you research the hotel and its facilities thoroughly. Familiarise yourself with the services offered, local attractions, and any recent news about the hotel. This will not only impress the interviewers but also help you answer questions confidently.
✨Practice Your Telephone Manner
Since you'll be handling calls frequently, practice your telephone etiquette. Try role-playing with a friend or family member to simulate answering calls and addressing guest inquiries. A warm, professional tone can make all the difference in creating a positive first impression.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think of situations where you resolved complaints or went above and beyond for a guest. This will demonstrate your ability to handle the responsibilities of a receptionist effectively.
✨Dress to Impress
As the first point of contact, your appearance matters. Dress professionally and ensure you look presentable for the interview. This shows that you understand the importance of being a representative of the hotel and are serious about the role.
