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- Tasks: Keep guest rooms sparkling clean and ensure a top-notch experience for everyone.
- Company: Join the vibrant team at Doubletree by Hilton and Heeton Concept Hotels.
- Benefits: Enjoy flexible hours, competitive pay, and awesome perks like discounted stays.
- Other info: Great career growth opportunities with a supportive team across multiple locations.
- Why this job: Make a difference in guests' stays while developing your skills in hospitality.
- Qualifications: Positive attitude, good communication, and a commitment to excellent service.
The predicted salary is between 20000 - 25000 £ per year.
As a Room Attendant, you are responsible for cleaning guest rooms and replenishing amenities to deliver an excellent Guest and Member experience. A Room Attendant will also be required to manage guest requests. Specifically, you will be responsible for performing the following tasks to the highest standards:
- Clean guest bedrooms and bathrooms
- Vacuum rooms and corridors
- Change and replenish bed linen, towels and guest amenities in line with company guidelines
- Undertake regular deep cleaning tasks
- Restock and maintain the trolley daily
- Report any missing or damaged items to the Housekeeping Supervisor and own the responsibility to ensure that the items are replaced or repaired so as to create an uninterrupted or impaired stay for the Guest
- Ensure that all equipment inside and around Guest rooms as well as in work areas and used when performing housekeeping responsibilities is in working condition
- Be environmentally aware
- Dispose of waste accordingly
- Manage guest requests in a timely and efficient manner
- Comply with hotel security, fire regulations and all health and safety legislation
- Carry out lost property procedures
- Assist other departments wherever necessary and maintain good working relationships
To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Positive attitude
- Good communication skills
- Committed to delivering high levels of customer service
- Excellent grooming standards
- Ability to work on their own or in teams
- Flexible and reliable
This is a multi-site role for Doubletree by Hilton London Kensington, Heeton Concept Hotel - Kensington London and Heeton Concept Hotel - Luma Hammersmith; you MUST be able to work at any of these sites on a weekly rotation basis as per the schedule.
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Hotel experience
- Experience in a similar position
Why you should apply:
- Service-based annual leave (increasing up to a maximum of 5 extra days)
- Employee & Friends/Family discounted rates at Heeton-operated hotels
- Referral scheme
- Life Assurance, Income Protection and Employee Assistance schemes
- Numerous voluntary benefits, including buy holiday scheme, Cycle to Work, Medicash Health Plan and many more
- Heeton is an expanding company which offers excellent career, training and development opportunities
- Exclusive access to the employee recognition & reward scheme - Heeton Rewards
- Fantastic career potential with one of the UK's fast-growing hotel operators
- Retention bonus on completion of 3 and 6-month service
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Multi Site Room Attendant in London employer: Doubletree
Contact Detail:
Doubletree Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Multi Site Room Attendant in London
✨Tip Number 1
Get to know the hotels you're applying to! Research Doubletree by Hilton and Heeton Concept Hotels to understand their values and what they look for in a Room Attendant. This will help you tailor your approach and show that you're genuinely interested.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or at local events. They can provide insider tips and might even refer you, which can give you a leg up in the hiring process.
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and teamwork. Think of examples from your past experiences that showcase your positive attitude and ability to handle guest requests efficiently.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team and ready to take on the multi-site challenge!
We think you need these skills to ace Multi Site Room Attendant in London
Some tips for your application 🫡
Show Your Attention to Detail: As a Room Attendant, attention to detail is key! Make sure your application highlights any experience you have in cleaning or maintaining spaces. We want to see how you can keep things spotless and organised!
Communicate Clearly: Good communication skills are essential for this role. In your written application, be clear and concise about your previous experiences and how they relate to managing guest requests. We love a straightforward approach!
Highlight Your Flexibility: Since this is a multi-site role, flexibility is a must. Let us know in your application how you've adapted to different work environments or schedules in the past. Show us you're ready to roll with the punches!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Doubletree
✨Know Your Role Inside Out
Before the interview, make sure you understand the responsibilities of a Room Attendant. Familiarise yourself with tasks like cleaning guest rooms, managing requests, and maintaining high standards. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Customer Service Skills
Since this role is all about delivering an excellent guest experience, be ready to share examples of how you've provided great customer service in the past. Think of specific situations where you went above and beyond to meet a guest's needs or resolve an issue.
✨Demonstrate Flexibility and Team Spirit
This position requires working across multiple sites, so highlight your flexibility and ability to adapt. Share experiences where you've successfully worked in a team or handled changing circumstances, as this will show you're a reliable candidate who can thrive in a dynamic environment.
✨Dress to Impress
First impressions matter! Make sure you present yourself well for the interview. Dress smartly and maintain good grooming standards, as this reflects your understanding of the hospitality industry and the importance of appearance in a guest-facing role.