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- Tasks: Supervise housekeeping staff and ensure high standards for guest satisfaction.
- Company: Join a growing hotel chain focused on memorable guest experiences.
- Benefits: Enjoy service-based annual leave, discounts, and various employee perks.
- Other info: Great career growth opportunities in an expanding company.
- Why this job: Be part of a team that creates unforgettable stays for guests.
- Qualifications: One year of supervisory experience in housekeeping and fluent English.
The predicted salary is between 24000 - 30000 ÂŁ per year.
The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As Housekeeping Supervisor you will assist the Head Housekeeper in supervising all aspects of housekeeping function – ensuring high standards are maintained.
Your day-to-day
- People
- Supervise day-to-day staffing requirements, plan and assign work, and establish employee performance and development goals.
- Provide mentoring, coaching and regular feedback to help manage conflict and improve employee performance.
- Educate and train all employees in compliance with governmental and safety regulations.
- Ensure staff is properly trained and has the tools and equipment to carry out job duties.
- Promote teamwork and quality service through daily communication and coordination with other department heads.
- May assist with deep cleaning projects and assist housekeeping staff during high-volume periods.
- Financial
- Maintain proper inventory levels, managing cost per room for supplies and labour (for example: bed & bath linen reuse and laundry operation).
- Guest Experience
- Check public areas, guest rooms/suites, equipment, and linens are clean and in good repair; advise team members of areas of improvements.
- Perform housekeeping duties necessary, including making beds as well as vacuuming and cleaning guest suites to ensure guest satisfaction.
- Handle complaints and special requests to achieve complete guest satisfaction.
- Comply with special needs and requests of the guests, VIPs and repeat visitors.
- Responsible Business
- Maintain and order supplies and equipment in a timely and efficient manner while minimizing waste and maintaining “green” initiatives (for example: container recycling and cleaning agents).
- May maintain procedures for the security of lost and found items.
- Perform other duties as assigned.
What we need from you
- Minimum one year of housekeeping supervisory experience.
- Must speak fluent English. Other languages are advantageous.
- Hands on and flexible.
Why you should apply
- Service-based annual leave (increasing up to a maximum of 5 extra days).
- Voluntary Medi-cash Scheme.
- Employee & Friends/Family discounted rates at Heeton-operated hotels.
- Life Assurance, Income Protection and Employee Assistance schemes.
- Referral scheme.
- Heeton is an expanding company which offers excellent career opportunities.
- Exclusive access to the employee recognition & reward scheme - Heeton Rewards.
- Numerous voluntary benefits, including buy holiday scheme, Cycle to Work and many more.
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Multi Site Housekeeping Supervisor in London employer: Doubletree
Contact Detail:
Doubletree Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Multi Site Housekeeping Supervisor in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a Multi Site Housekeeping Supervisor role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of housekeeping standards and practices. Be ready to discuss how you've handled staffing challenges or improved team performance in your previous roles. Show us that you're not just a supervisor, but a leader!
✨Tip Number 3
When you get an interview, don’t just talk about your experience—bring it to life! Share specific examples of how you've ensured guest satisfaction or managed inventory effectively. We love hearing real stories that showcase your skills.
✨Tip Number 4
Apply through our website for the best chance at landing the job! It shows you're genuinely interested in joining our team and makes it easier for us to keep track of your application. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Multi Site Housekeeping Supervisor in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Housekeeping Supervisor role. Highlight your supervisory experience and any relevant training you've provided to staff. We want to see how you can contribute to our high standards!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about housekeeping and how your experience aligns with our values. Don't forget to mention any specific achievements that demonstrate your ability to lead a team effectively.
Showcase Your Communication Skills: As a Housekeeping Supervisor, communication is key! In your application, highlight examples of how you've successfully communicated with your team and other departments. We love seeing candidates who can foster teamwork and quality service.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Doubletree
✨Know Your Stuff
Before the interview, brush up on your housekeeping knowledge. Familiarise yourself with industry standards and regulations, especially those related to safety and compliance. This will show that you’re not just a candidate but someone who understands the importance of maintaining high standards.
✨Showcase Your Leadership Skills
As a Multi Site Housekeeping Supervisor, you'll need to demonstrate your ability to lead a team. Prepare examples of how you've successfully managed staff in the past, including any mentoring or coaching experiences. Highlight your conflict resolution skills and how you’ve improved team performance.
✨Emphasise Guest Satisfaction
Since guest experience is key, be ready to discuss how you handle complaints and special requests. Share specific instances where you went above and beyond to ensure guest satisfaction. This will illustrate your commitment to creating memorable experiences for guests.
✨Be Ready to Discuss Financial Management
Understanding cost management is crucial for this role. Prepare to talk about how you've managed inventory levels and controlled costs in previous positions. If you have experience with green initiatives or reducing waste, make sure to mention that too!