At a Glance
- Tasks: Deliver exceptional guest service and manage overnight hotel operations.
- Company: DoubleTree by Hilton Hotel Lincoln, a stylish venue in the heart of Lincoln.
- Benefits: Enjoy discounts, wellbeing support, and increasing annual leave with service.
- Other info: Be part of a diverse team that values individuality and excellence.
- Why this job: Join a dynamic team and make a real impact on guest experiences.
- Qualifications: Experience in hospitality or customer service is a plus.
The predicted salary is between 18900 - 23100 £ per year.
Perched on Brayford Marina in the heart of Lincoln, the DoubleTree by Hilton Hotel Lincoln serves as a perfect backdrop for any type of gathering including conferences, business meetings, weddings, receptions, leisure stays, and celebrations. This downtown hotel features fully air-conditioned flexible event space. The hotel's full catering and banquet service includes delicious offerings which can be tailored to cater for any type of event.
We're looking for a reliable and detail-focused Night Auditor to help deliver exceptional guest experiences while supporting the smooth overnight operation of the hotel. This is a varied role where you'll combine guest service responsibilities with important overnight administrative and financial processes, helping to ensure the hotel is prepared for a successful day ahead.
If you're confident working independently, enjoy problem-solving and take pride in delivering great service, we'd love to hear from you.
What You'll Be Doing- Deliver exceptional guest service throughout the night
- Welcome guests, manage late check-ins and support early departures
- Respond to guest enquiries and requests professionally and efficiently
- Complete night audit procedures and end-of-day financial processes
- Conduct regular security and safety checks throughout the hotel
- Support the smooth running of the hotel during overnight shifts
- Ensure company, brand and legal standards are maintained at all times
- Help prepare the hotel for the following day's operation, supporting setup and breakdown of all onsite outlets.
- Previous experience in hospitality, Front Office, customer service or administration is desirable
- Strong attention to detail and accuracy
- Good numerical and administrative skills
- Excellent communication and guest service abilities
- Ability to work independently and make confident decisions
- Good organisational and problem-solving skills
- Reliable, professional and trustworthy approach
- Positive, proactive and guest-focused attitude
About leaf HOSPITALITY: leaf HOSPITALITY is a hotel management company trusted by owners to operate branded and independent hotels across the UK. Since 2007, we've managed every property as if it were our own, combining commercial expertise with a people-first approach. We build strong teams, create memorable guest experiences and deliver long-term success for our hotels, owners and communities.
Diversity & Inclusion: We are committed to creating an inclusive workplace where everyone feels welcome, respected and able to succeed. We celebrate individuality and believe diverse perspectives help us deliver better experiences for our guests, teams and communities.
Night Auditor in Lincoln employer: Doubletree
Klarent Hospitality is an exceptional employer that fosters a vibrant and inclusive work culture, making it an ideal place for those passionate about hospitality. With fantastic benefits such as discounts on food and accommodation, free use of leisure facilities, and a commitment to employee growth through inspiring leadership, you will thrive in a supportive environment that values your contributions. Join us in creating memorable experiences for our guests while enjoying the perks of working in key locations across the UK and Ireland.
StudySmarter Expert Advice🤫
We think this is how you could land Night Auditor in Lincoln
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Doubletree. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Doubletree
Don't be shy about reaching out to Doubletree directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Night Auditor in Lincoln
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Doubletree and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Doubletree
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
