At a Glance
- Tasks: Be the friendly face of our hotel, checking guests in and out with a smile.
- Company: Join a stylish four-star hotel in the heart of Hull with a vibrant atmosphere.
- Benefits: Enjoy competitive pay, discounts on stays, and continuous learning opportunities.
- Other info: Flexible part-time hours with a supportive team and great career growth potential.
- Why this job: Make lasting impressions and create memorable experiences for our guests every day.
- Qualifications: Previous front-of-house experience and a passion for customer service are ideal.
The predicted salary is between 25000 - 30000 £ per year.
This stunning four-star hotel is centrally located within Hull, on Ferensway, minutes from the train station and St Stephens Shopping Centre. The hotel is opposite the Hull Truck Theatre and is a short stroll to the bustling downtown and marina area. This contemporary-style hotel offers a stylish stay for corporate guests and also accommodates leisure guests and family stays with its spacious and relaxing environment. The hotel boasts 165 bedrooms and a 1,000sqm ballroom for events and conferences. There is a Marco Pierre White Steakhouse and Grill offering hearty meals and a pleasurable atmosphere. Guests will enjoy relaxing with food and drinks in our lounge bar or may choose to visit our rooftop bar The Lexington for panoramic views of Hull and a handmade cocktail on the terrace.
We are seeking an enthusiastic and personable team player who will enjoy being the first point of contact at the hotel. You must be presentable, professional, and upbeat. We are looking for someone who is comfortable using our front office system to check guests in and out, and also someone with an excellent telephone manner. Previous experience in a front-of-house position is ideal.
Day in the life of:
- You will be working as a hotel receptionist within a four star hotel with the main duty of checking guests in and out of the hotel.
- You will be the first impression when a guest arrives at the hotel and the last memory they have when they leave us.
- You will be answering the telephone frequently as well as taking and handling guest bookings and enquiries.
- You will also use our front office system.
- The position includes shift work, over weekdays and weekends.
Example key duties:
- Using the front office system to check guests in and out.
- Providing excellent customer service to our guests, answering questions, providing directions and information about the hotel's outlets and services.
- Managing payments including cash and card handling.
- Resolving complaints quickly and efficiently.
- Up-selling where possible to maximise room occupancy and use of hotel services/facilities.
- Liaising with other departments and team members to ensure a smooth operation and experience for our guests.
- You will be an expert of the hotel, its facilities and also the Lincoln area so that you are able to provide guests with the information and highlights they need before and during their stay.
What you'll get in return:
- Competitive pay and package
- Exclusive Team Member discounted stays and 50% off F&B across the leaf HOSPITALITY portfolio
- Continuous learning & development opportunities
- Free access to 24/7 employee assistance program
- Additional annual leave and family leave
- Service bonus for 5 and 10 years up to £1K
- Team Member of the month - £100 and Team Member of the year - £500
- Uniform Provided
This hotel is managed by leaf HOSPITALITY who is a hotel management company that has one simple value that underpins everything we do: be excellent. We work with branded and independent hotels. Our vision is to be a leader in the market where every member of our team plays a part in delivering excellent service to our guests, owners, and team members.
Receptionist in Kingston upon Hull employer: Doubletree
Join our stunning four-star hotel in the heart of Hull, where we pride ourselves on creating a welcoming and stylish environment for both guests and team members. As a part of leaf HOSPITALITY, you will benefit from competitive pay, exclusive discounts, and continuous learning opportunities, all while being part of a supportive team that values excellence and integrity. With a focus on employee growth and a vibrant work culture, this is an excellent opportunity for those looking to make a meaningful impact in the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Kingston upon Hull
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with the facilities, services, and local attractions. This way, when you chat with guests, you can provide them with all the info they need, making their stay even better.
✨Tip Number 2
Practice your phone skills! Since you'll be answering calls frequently, make sure you sound friendly and professional. A warm tone can make a huge difference in how guests perceive the hotel before they even arrive.
✨Tip Number 3
Show off your personality! Being personable is key in this role. Smile, engage with guests, and make them feel welcome. Remember, you're the first impression they get of the hotel!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team. Let’s make it happen!
We think you need these skills to ace Receptionist in Kingston upon Hull
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and the hotel. A friendly tone can make a big difference.
Tailor Your Experience:Make sure to highlight any previous front-of-house experience you have. We’re looking for someone who’s comfortable with check-ins and check-outs, so mention any relevant skills or systems you’ve used before.
Be Professional Yet Approachable:While we love a casual vibe, remember that professionalism is key in hospitality. Use clear language and check your spelling and grammar. We want to see that you can communicate effectively, especially since you'll be the first point of contact for our guests.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at this fantastic hotel!
How to prepare for a job interview at Doubletree
✨Know the Hotel Inside Out
Before your interview, make sure to research the hotel thoroughly. Familiarise yourself with its facilities, services, and the local area. This will not only help you answer questions confidently but also show your enthusiasm for the role.
✨Practice Your Telephone Manner
Since you'll be handling calls frequently, practice your telephone etiquette. Try role-playing with a friend or family member to ensure you sound professional and friendly. Remember, first impressions count!
✨Dress to Impress
As the first point of contact for guests, your appearance matters. Dress smartly and presentably for the interview. A polished look will convey professionalism and show that you take the role seriously.
✨Prepare for Customer Service Scenarios
Think about potential customer service scenarios you might face as a receptionist. Prepare examples of how you've handled difficult situations in the past. This will demonstrate your problem-solving skills and ability to remain calm under pressure.
