At a Glance
- Tasks: Be the friendly voice that shapes unforgettable guest experiences and manages bookings.
- Company: Join Cairn Group, a leading UK hospitality company with over 60 years of expertise.
- Benefits: Enjoy real-time pay access, discounts, bonuses, and career development opportunities.
- Other info: Celebrate your achievements with awards and enjoy a fun, dynamic workplace.
- Why this job: Kickstart your hospitality career in a supportive environment where your contributions matter.
- Qualifications: Experience in hotel or reservations roles with a passion for guest service.
The predicted salary is between 1200 - 1800 £ per month.
Hospitality Starts Here. Build Your Future with Cairn Group.
Are you ready to grow your career in hospitality? At Cairn Group, we believe work should be rewarding, exciting, and full of opportunities to learn and develop. Whether you're creating unforgettable guest experiences or supporting your team, you'll be part of a friendly, supportive environment where your contributions are valued. With the opportunity to learn, develop, and be recognised, Cairn is a place where you can build a career you're proud of.
About the Role:
As a Reservations Coordinator at Cairn Group, you'll be one of the first friendly contacts our guests have, helping to shape their decision to stay and setting the tone for a seamless experience. You'll handle enquiries and reservations via phone, email, and online channels, ensuring every booking is accurate, complete, and shared with the relevant departments. Your role involves managing individual and group bookings from enquiry to confirmation, supporting our Sales, M&E, and Revenue teams to maximise revenue and occupancy. By building strong relationships with our regular guests and delivering top-tier service, you'll help ensure we remain their first choice every time.
About You:
- A Hospitality Hero: You're friendly, helpful, and passionate about delivering best-in-class guest service from the very first interaction.
- A Service Superstar: You're thorough and attentive, ensuring all booking details are captured with accuracy and care.
- A Team Player: You work closely with internal teams, keeping communication clear and collaborative.
- Cool Under Pressure: You stay focused and efficient even when things get busy.
- A Polished Professional: You represent the business with confidence and clarity across all communication channels.
- Proactive & Organised: You manage time well, handle tasks independently, and keep systems and data up to date.
- Experienced & Detail-Driven: You've worked in hotel or reservations roles and bring strong attention to accuracy and guest expectations.
About Us:
Cairn Group is a leading UK hospitality company with over 60 years of expertise in hotel acquisition, ownership, management, investment, and development. Our journey has been shaped by successful partnerships with global brands and a commitment to creating thriving guest-focused properties. At Cairn Group, our values - Respect, Integrity, Sustainability, and Excellence (RISE) - are at the heart of everything we do. We respect our team and guests, act with integrity, and invest in our people to build a sustainable future - for our business, our communities, and the planet. Every day we work to deliver excellence, going the extra mile to create outstanding experiences for our guests.
Benefits:
- Service Excellence Bonus: Your hard work pays off. Service charge, tips, and gratuities add a well-earned boost to your pay check.
- Get Paid in Real-Time with Wagestream: Take control of your earnings. Track your pay live, access funds when needed, and get expert financial tips - all in real-time.
- Stay Relaxed and Recharge: Enjoy discounted stays across all our venues. Treat yourself or bring your friends and family along for a well-earned break.
- Delicious Discounts: Indulge a little with 50% off food and drinks across our hotels, bars, and restaurants.
- Spa Discounts: Self-care matters! Treat yourself with exclusive wellness offers at our spas and leisure clubs.
- Retail, Cinema & Fun Discounts: Enjoy exclusive access to savings on shopping, cinemas, trips, and fun days out.
- Rise with Us: From apprenticeships to leadership programs, our development team is here to help you grow and reach your career goals.
- Superstar Awards: Your hard work deserves the spotlight! Each month we celebrate and reward our team members who showcase our values and bring hospitality to life.
- Long-Service Awards: Celebrate key milestones with us starting from just one year of service, plus enjoy extra annual leave as a thank-you for your commitment.
- Recommend a Friend: Bring great people into the team and earn a bonus when they join!
- 24/7 Support: We're committed to your wellbeing. Access our confidential Employee Assistance Programme anytime, anywhere.
- Pension Scheme: Plan for your future with our pension plan designed to help you build long-term security.
- Year-Round Incentives: Enjoy fun incentives, exciting challenges, and surprise perks throughout the year!
- Bereavement Leave: When life gets tough, we ensure you have the time and support you need to be with your loved ones.
Key Skills:
- OpenTable
- Multi-line Phone Systems
- Customer Service
- Hotel Experience
- Hospitality Experience
- Computer Skills
- Paratransit
- POS
- Host/Hostess Experience
- Office Experience
- Filing
- Phone Etiquette
Employment Type: Part-Time
Experience: years
Vacancy: 1
Reservationist in Harrogate employer: Doubletree
Cairn Group is an exceptional employer in the hospitality sector, offering a vibrant and supportive work culture where your contributions are truly valued. With a strong focus on employee growth through various development programmes and a commitment to excellence, Cairn provides unique benefits such as real-time pay access, generous discounts, and recognition awards, making it an ideal place for those looking to build a rewarding career in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Reservationist in Harrogate
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Cairn Group. Understand their values and what makes them tick. This way, you can tailor your answers to show how you fit right in with their culture.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on showcasing your hospitality skills and how you handle guest interactions. Remember, confidence is key!
✨Tip Number 3
Dress the part! First impressions matter, especially in hospitality. Make sure you look polished and professional for your interview. It shows you care about the role and respect the company.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Reservationist in Harrogate
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for hospitality shine through! Share experiences that highlight your friendly nature and dedication to providing top-notch guest service. We want to see how you can contribute to creating unforgettable experiences.
Be Detail-Oriented:Accuracy is key in the reservations world. Make sure to double-check your application for any typos or errors. Highlight your attention to detail by mentioning specific examples from your past roles where you ensured everything was spot on.
Communicate Clearly:Since you'll be representing us as a first point of contact, clarity in your written application is crucial. Use straightforward language and structure your application well. This shows us you can communicate effectively, which is vital in our fast-paced environment.
Apply Through Our Website:We encourage you to apply directly through our website! It’s the best way to ensure your application gets to the right people. Plus, it gives you a chance to explore more about Cairn Group and what we stand for before you hit 'send'.
How to prepare for a job interview at Doubletree
✨Know Your Stuff
Before the interview, make sure you understand Cairn Group's values and what they stand for. Familiarise yourself with their commitment to hospitality and how they create unforgettable guest experiences. This will show that you're genuinely interested in the role and the company.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service and reservations. Think about scenarios where you've excelled in a busy environment or handled difficult situations. Being able to share specific examples will demonstrate your experience and problem-solving skills.
✨Show Off Your People Skills
As a Reservationist, you'll be the first point of contact for guests. During the interview, highlight your friendly and helpful nature. Use positive body language and maintain eye contact to convey confidence and approachability, which are key traits for this role.
✨Ask Smart Questions
Prepare thoughtful questions to ask at the end of the interview. Inquire about team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if Cairn Group is the right fit for you.
