At a Glance
- Tasks: Coordinate group and individual reservations, ensuring a smooth guest experience.
- Company: Join Cairn Group, a leading UK hospitality company with over 60 years of expertise.
- Benefits: Enjoy real-time pay access, discounts on stays, food, and wellness services.
- Other info: Opportunities for growth, recognition, and a supportive team environment.
- Why this job: Kickstart your career in hospitality and make memorable experiences for guests.
- Qualifications: Strong communication skills and a passion for delivering excellent service.
The predicted salary is between 24000 - 30000 £ per year.
Hospitality Starts Here – Build Your Future with Cairn Group
Are you ready to grow your career in hospitality? At Cairn Group, we believe work should be rewarding, exciting, and full of opportunities to learn and develop. Whether you're creating unforgettable guest experiences or supporting your team, you'll be part of a friendly, supportive environment where your contributions are valued. With the opportunity to learn, develop, and be recognised, Cairn is a place where you can build a career you’re proud of.
About the role… As a key member of our reservations team, you’ll play an essential role in starting each guest’s journey with us. Often providing the first impression of our hotel, you’ll be responsible for ensuring a smooth and personalised experience from the very beginning. You’ll handle both individual and group bookings with efficiency and care, ensuring accuracy in all details and strong communication across departments to support a seamless stay. Your role will include managing all elements of the reservations process—quoting, contracting, securing payments, managing inventory and rates, supporting with extranet platforms, training team members, and achieving monthly targets. You’ll build positive relationships with guests, bookers, and agents to help make our hotel their venue of choice.
About you…
- Strong communication skills across phone, email and face-to-face
- Excellent interpersonal skills and a genuine passion for delivering memorable service
- Confident in managing guest feedback and resolving any challenges effectively
- Calm under pressure, adaptable in approach, and able to manage both routine and unexpected tasks
- High attention to detail and organisational skills to manage your own workload and support team efficiency
About Us: Cairn Group is a leading UK hospitality company with over 60 years of expertise in hotel acquisition, ownership, management, investment, and development. Our journey has been shaped by successful partnerships with global brands and a commitment to creating thriving, guest-focused properties. At Cairn Group, our values - Respect, Integrity, Sustainability, and Excellence (RISE) - are at the heart of everything we do. We respect our team and guests, act with integrity, and invest in our people to build a sustainable future - for our business, our communities, and the planet. Every day, we work to deliver excellence, going the extra mile to create outstanding experiences for our guests.
Benefits:
- Service Excellence Bonus: Your hard work pays off. Service charge tips and gratuities add a well-earned boost to your pay check.
- Get Paid in Real-Time with Wagestream: Take control of your earnings. Track your pay live, access funds when needed, and get expert financial tips—all in real-time.
- Stay, Relax and Recharge: Enjoy discounted stays across all our venues. Treat yourself or bring your friends and family along for a well-earned break.
- Delicious Discounts: Indulge a little with 50% off food and drinks across our hotels, bars and restaurants.
- Spa Discounts: Self-care matters! Treat yourself with exclusive wellness offers at our spas and leisure clubs.
- Retail, Cinema & Fun Discounts: Enjoy exclusive access to savings on shopping, cinema trips and fun days out.
- Rise with Us: From apprenticeships to leadership programs, our development team is here to help you grow and reach your career goals.
- Superstar Awards: Your hard work deserves the spotlight! Each month we celebrate and reward our team members who showcase our values and bring hospitality to life.
- Recommend a Friend: Bring great people into the team and earn a bonus when they join!
- 24/7 Support: We’re committed to your wellbeing. Access our confidential Employee Assistance Programme anytime, anywhere.
- Pension Scheme: Plan for your future with our pension plan, designed to help you build long-term security.
- Year-Round Incentives: Enjoy fun incentives, exciting challenges, and surprise perks throughout the year!
- Bereavement Leave – When life gets tough, we ensure you have the time and support you need to be with your loved ones.
Group & Tours Reservation Co-ordinator in Harrogate employer: Doubletree
Cairn Group is an exceptional employer in the hospitality sector, offering a vibrant and supportive work culture where your contributions are truly valued. With a strong focus on employee growth through various development programmes and a range of attractive benefits including real-time pay access, generous discounts, and recognition awards, Cairn Group ensures that every team member can thrive both personally and professionally. Located in a dynamic environment, this role as a Group & Tours Reservation Co-ordinator allows you to be at the forefront of creating memorable guest experiences while enjoying a fulfilling career path.
StudySmarter Expert Advice🤫
We think this is how you could land Group & Tours Reservation Co-ordinator in Harrogate
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Cairn Group. Understand their values and what makes them tick. This way, you can tailor your answers to show how you fit right in with their culture.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on showcasing your strong communication skills and your passion for delivering memorable service—just like they want!
✨Tip Number 3
Be ready to share your experiences! Think of specific examples where you've handled guest feedback or resolved challenges effectively. This will help you demonstrate your calmness under pressure and your attention to detail.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance at landing that dream job!
We think you need these skills to ace Group & Tours Reservation Co-ordinator in Harrogate
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for hospitality and how you connect with guests.
Tailor Your Application:Make sure to tailor your application to the Group & Tours Reservation Co-ordinator role. Highlight your relevant experience and skills that match the job description, especially your communication and organisational skills.
Be Detail-Oriented:Attention to detail is key in this role. Double-check your application for any typos or errors, and ensure all your information is accurate. This shows us you’re serious about getting it right from the start!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Doubletree
✨Know Your Stuff
Before the interview, make sure you understand Cairn Group's values and what they stand for. Familiarise yourself with their commitment to service excellence and how you can contribute to creating memorable guest experiences.
✨Showcase Your Communication Skills
Since strong communication is key for this role, prepare examples of how you've effectively communicated in past positions. Think about times when you resolved guest feedback or collaborated with team members to ensure a smooth booking process.
✨Be Detail-Oriented
Highlight your attention to detail during the interview. You might want to discuss how you've managed bookings or handled multiple tasks simultaneously in previous roles, ensuring accuracy and efficiency in every aspect.
✨Demonstrate Adaptability
Cairn Group values adaptability, so be ready to share instances where you've successfully managed unexpected challenges. This could be anything from handling last-minute changes in bookings to maintaining calm under pressure while delivering excellent service.
