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- Tasks: Create memorable experiences for guests and manage bookings with a warm, welcoming approach.
- Company: Join Hilton, the world's most recognised hospitality brand in a prestigious 4-Star hotel.
- Benefits: Enjoy competitive salary, retention bonuses, and extensive employee benefits.
- Other info: Inclusive workplace celebrating diversity, with opportunities for everyone.
- Why this job: Be part of a dynamic team that values diversity and offers excellent career growth.
- Qualifications: Customer service skills and a passion for hospitality are essential.
The predicted salary is between 20000 - 25000 £ per year.
Hilton is the world's most recognised hospitality brand and is the largest upscale operator of hotels in Greater London. We have a fantastic opportunity for a Guest Service Assistant to join our team at the Doubletree by Hilton London Kensington. This is a prestigious 4-Star property located in bustling Kensington. The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience.
As a Guest Service Assistant, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience, you will also create the warm atmosphere that makes our guests feel at home in any location.
Why you should apply
- Market-appropriate salary
- Retention bonus
- Access to our extensive benefits package, which includes:
- Service-based annual leave (increasing up to a maximum of 5 extra days)
- Voluntary Medi-cash Scheme
- Employee & Friends/Family discounted rates at Heeton-operated hotels and Hilton Go Referral scheme
- Exclusive access to the employee recognition & reward scheme - Heeton Rewards
- Numerous voluntary benefits, including buy holiday scheme, Cycle to Work and many more
Your day-to-day
- Be the warm welcome that kicks off a memorable guest experience
- Encourage guests to partake in the Hilton Honors programme
- Take and manage guest bookings, and up-selling opportunities and tell them about ways to improve their stay
- Handle credit transactions in accordance with Heeton standard operating procedures
- Start every stay right by swiftly checking guests in and out – take IDs, hand out room keys and hotel information
- Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns
- Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary
- Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed
- Take pride in your appearance and place as a brand ambassador
- Always know what events and activities are on the day’s schedule
- Helping guests with luggage, excursions and taxi bookings
- Be present in the lobby and direct guests to the correct areas
- Jump into other ad-hoc duties when your colleagues need your help
What we need from you
- Excellent customer service skills
- Hospitality experience advantageous
- Attention to detail and a great team player
- Be yourself but be presentable in appearance
- Must speak fluent English
Heeton is all about building a workplace for the future, we believe in equal opportunities and celebrate diversity. We are an inclusive workplace, where everyone is welcome and can be natural and the best versions of themselves. We recognise that we are on a journey regarding diversity and inclusion and welcome applications for candidates from underrepresented backgrounds. In line with the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Guest Service Assistant employer: Doubletree
Contact Detail:
Doubletree Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Service Assistant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Hilton and the Doubletree by Hilton London Kensington. Understanding their values and what makes them tick will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about creating memorable experiences for guests, think of examples from your past where you've gone above and beyond for someone. Be ready to share these stories during your interview to demonstrate your ability to handle guest interactions.
✨Tip Number 3
Dress to impress! As a Guest Service Assistant, you'll be a brand ambassador for Hilton. Make sure you look presentable and professional for your interview. It shows that you take the role seriously and understand the importance of first impressions.
✨Tip Number 4
Apply through our website! We want to make it easy for you to join our team. By applying directly on our site, you’ll have access to all the latest opportunities and can stay updated on your application status. Plus, it shows your enthusiasm for working with us!
We think you need these skills to ace Guest Service Assistant
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for hospitality and how you can create memorable experiences for our guests.
Tailor Your Application: Make sure to tailor your application to the Guest Service Assistant role. Highlight any relevant experience you have in customer service or hospitality, and mention specific skills that align with what we’re looking for.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need about the position there!
How to prepare for a job interview at Doubletree
✨Know the Brand
Before your interview, take some time to research Hilton and its values. Understand what makes their guest experience unique and how they maintain their reputation as a top hospitality brand. This knowledge will help you answer questions more confidently and show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Guest Service Assistant, excellent customer service is key. Prepare examples from your past experiences where you went above and beyond for a customer. Think about situations where you resolved issues or created memorable experiences, as these stories will highlight your suitability for the role.
✨Dress to Impress
First impressions matter, especially in hospitality. Make sure to dress smartly and presentably for your interview. A polished appearance not only reflects your professionalism but also aligns with the brand image of Hilton, showing that you understand the importance of being a brand ambassador.
✨Prepare Questions
Interviews are a two-way street, so come prepared with thoughtful questions about the role and the company culture. Ask about team dynamics, training opportunities, or how success is measured in the position. This shows your enthusiasm and helps you determine if the company is the right fit for you.