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- Tasks: Provide exceptional customer service and assist guests from Check-In to Check-Out.
- Company: Join Klarent Hospitality, a leader in the hospitality industry with a focus on teamwork.
- Benefits: Enjoy discounts, career development opportunities, and free use of leisure facilities.
- Other info: Great opportunities for progression and a fun work environment.
- Why this job: Be part of a dynamic team and make guests smile every day!
- Qualifications: Passionate about hospitality with strong customer service and IT skills.
The predicted salary is between 20000 - 25000 £ per year.
We have an exciting opportunity for a Receptionist to join our dynamic team. If you thrive in a fast-paced environment and are ready to excite the world of hospitality, this is the job for you!
The Person:
- Passionate and willingness to learn
- Exceptional customer service - someone who can make our guests smile
- A true team player
- A competent level of IT proficiency
- The ability to work under pressure
The Role:
- As a receptionist, you will contribute to the cycle of the guest experience, providing excellent service from Check-In until Check-Out
- Assist with guest queries in a timely and efficient manner
- Demonstrate a knowledge of hotel room categories, room rate, packages and other general product knowledge
- Maximise room occupancy and use up-selling techniques to promote hotel services and facilities
- Ensuring a high level of compliance with hotel security, fire regulations and health and safety legislations
The Benefits:
- Amazing discounts on food, drink and accommodation throughout the group
- Huge opportunities for Learning, Development and Progression
- Excellent rates for friends and family
- Employee Assistance Program
- Free use of the Leisure Club where applicable
- Long Service Awards
- Recognition Awards
- Refer a Friend Bonus
- Annual Social Events
- Free Parking where applicable
- Staff Meals on duty
- Uniform provided
This Hotel is proudly managed by Klarent Hospitality. We pride ourselves on Inspiring Leadership, Respect for our People, Commitment to Diversity & Inclusion and Encouraging Friendly Work Environments. Klarent Hospitality operates branded hotels in key locations across the UK and Ireland. We will nurture talent and smart investment to drive superior performance and growth.
Receptionist in Coventry employer: Doubletree
Contact Detail:
Doubletree Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist in Coventry
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Klarent Hospitality. Understanding their values and what they stand for will help you connect with them during your chat.
✨Tip Number 2
Practice makes perfect! Role-play common receptionist scenarios with a friend or family member. This will help you feel more confident when handling guest queries and showcasing your customer service skills.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look smart and professional for your interview – it shows you’re serious about the role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It’s a nice touch that shows your enthusiasm for the position and keeps you fresh in their minds.
We think you need these skills to ace Receptionist in Coventry
Some tips for your application 🫡
Show Your Passion: Let your enthusiasm for hospitality shine through in your application. We want to see that you're not just looking for a job, but that you're genuinely excited about making our guests smile!
Tailor Your CV: Make sure your CV highlights your customer service skills and any relevant experience. We love seeing how you've gone above and beyond in previous roles, so don’t hold back!
Be Clear and Concise: When writing your cover letter, keep it straightforward and to the point. We appreciate clarity, so make sure you communicate why you’d be a great fit for our team without rambling on.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Klarent Hospitality!
How to prepare for a job interview at Doubletree
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of hotel room categories, rates, and packages. This will show that you're genuinely interested in the role and ready to hit the ground running.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided exceptional customer service in the past. Think about times when you made someone smile or resolved a tricky situation. This is key for a receptionist role!
✨Practice Under Pressure
Since the job involves working in a fast-paced environment, consider doing mock interviews with friends or family where they throw unexpected questions at you. This will help you stay calm and collected during the real deal.
✨Be a Team Player
Highlight your ability to work well with others. Share experiences where you collaborated with colleagues to achieve a common goal. This will resonate well with the team-oriented culture of the hotel.