Who are we
As part of the Hilton Worldwide brand we want to be the first choice for guests and team members alike. th. The DoubleTree by Hilton Bristol City Centre is one of the leading 4* city centre hotels with 206 bedrooms and 12 conference rooms.
Role Responsibilities
You will support the Conference & Events Sales function by driving enquiry conversion, maximising revenue opportunities and delivering exceptional client experiences. You will play a key role in coordinating events from initial enquiry through to handover, ensuring all client requirements are met in line with brand standards.
- Manage incoming conference and events enquiries, ensuring timely and professional responses.
- Convert enquiries into confirmed business by understanding client needs and promoting hotel facilities effectively.
- Identify opportunities to upsell and maximise revenue across all event bookings.
- Build and maintain strong relationships with clients, agents and key accounts to encourage repeat business.
- Conduct site visits and client show rounds to showcase the hotel’s meeting and event spaces.
- Prepare accurate proposals, contracts and event documentation in line with brand standards.
- Ensure all event details are communicated clearly to operational teams for smooth delivery.
- Support the planning and coordination of events, ensuring attention to detail at all stages.
- Work closely with the wider Sales and Operations teams to ensure a seamless guest experience.
- Maintain accurate records within sales systems and ensure all data is up to date.
- Monitor and follow up on provisional bookings to maximise conversion rates.
- Support revenue targets by actively driving sales performance and achieving KPIs.
- Ensure all processes and brand standards are adhered to at all times.
- Maintain strong working relationships with all hotel departments, supporting the wider team where required.
- Any other reasonable tasks as delegated by your Line Manager
Key Requirements
- Previous experience within a Conference & Events, Sales or hospitality environment
- Strong customer service skills with a focus on delivering exceptional experiences
- Excellent communication and organisational skills
- Ability to manage multiple enquiries and priorities in a fast-paced environment
- High attention to detail and ability to use initiative
- Confident in building relationships and handling client interactions
- Sales-driven mindset with a proactive approach to achieving targets
- Strong administration and IT skills (experience with booking systems preferred)
- Professional presentation and a positive, can-do attitude
Benefits
- Competitive salary
- Excellent on-going support, training and development
- 28 days holiday including Bank Holidays per annum
- Stakeholder Pension entitlement
- Discounted hotel room rates for you, your friends and family
- On-going incentives and rewards
- Meals on duty
Conference & Events Sales Manager ( Maternity Cover ) in Bristol employer: DoubleTree
Klarent Hospitality is an exceptional employer that fosters a vibrant and inclusive work culture, making it an ideal place for Maintenance Operatives to thrive. With a strong commitment to employee development, you will benefit from extensive learning opportunities, generous discounts, and a supportive environment that values your contributions. Join us in a dynamic hospitality setting where your hard work is recognised and rewarded, and enjoy perks like free leisure club access and annual social events.
