Doubletree by Hilton Bristol City Centre are looking for an Assistant Front Office Manager.
Doubletree by Hilton Bristol City Centre, Bristol managed by the Focus Hotels Management Group. We are seeking to recruit an Assistant Front Office Manager to join our team.
Who are we
The Doubletree by Hilton Bristol City Centre is one of the leading 4* city centre hotels with 206 bedrooms and multiple conference rooms.
Role Responsibilities
The ideal person does not need to have previous Receptionist experience, although it would be a benefit. We are looking for someone with personality, who might consider themselves a people person and is very comfortable in meeting and speaking with new people. The person will also be able to demonstrate great customer service skills and ensure customer expectations are pro-actively met with a high level of attention to detail. The successful candidate will also be able to consistently meet deadlines and understand the importance of maximizing revenue and occupancy levels in the hotel. The main responsibilities of the role are:
o To be able to demonstrate consistent compliance with brand standards defined for service delivery, product presentation, systems of work and customer interaction.
o To consistently be able to demonstrate professional behaviour with decisions taken in line with the Company and the Brand’s values.
o To consistently reflect on the needs and perspectives of customers when taking action and planning activity.
o To be able to proactively minimize risk to staff, customers and contractors fostering a strong Health & Safety culture at all times.
Key Requirements
o Excellent Customer Service Skills
o Communicates clearly both orally and written
o Positive attitude
o Applies learning to generate fresh ideas for improvement
o Well organized with good time management
o Proactive problem solver.
o Maintains accurate records through the effective use of IT
Eligibility
In line with the Asylum and Immigration Act 1996, all applicants must have the eligibility to live and work in the United Kingdom.
Documentation is required at interview stage (for EU Nationals share code requested to check EU Settled/Pre-Settled status)
Assistant Front Office Manager in Bristol employer: DoubleTree
Klarent Hospitality is an exceptional employer that fosters a vibrant and inclusive work culture, making it an ideal place for Maintenance Operatives to thrive. With a strong commitment to employee development, you will benefit from extensive learning opportunities, generous discounts, and a supportive environment that values your contributions. Join us in a dynamic hospitality setting where your hard work is recognised and rewarded, and enjoy perks like free leisure club access and annual social events.
