At a Glance
- Tasks: Lead hotel operations, ensuring guest satisfaction and revenue targets are met.
- Company: Join the DoubleTree by Hilton Southampton, a vibrant hotel with a welcoming atmosphere.
- Benefits: Earn cash incentives, enjoy free meals, and discounted hotel stays.
- Other info: Opportunities for personal development and fully funded apprenticeships available.
- Why this job: Make guests smile while developing your career in a dynamic hospitality environment.
- Qualifications: Passionate, organised, and able to multitask under pressure.
The predicted salary is between 30000 - 40000 £ per year.
Benefits
- £250 up to £1000 cash incentives when referring a friend to join our team – T&C’s apply
- Long service recognition
- Cash bonus and free overnight hotel stays for services from 2 years and up
- Meals provided whilst on shift
- Sales incentives and initiative rewards
- Discounted / Free use of leisure facilities – “Hotel specific”
- Stays in our hotels at discounted prices or even free stays as part of rewards & recognition incentives
- Opportunities for personal development within the Hotel Group Brand Portfolio
- Fully funded apprenticeships – T&C’s apply
- Annual Holidays entitlements inclusive of Bank Holidays
- Opportunity to buy additional holiday entitlements
Ideal Candidate
- Passionate and willing to learn
- Positive attitude and makes guests smile
- Genuinely friendly and caring
- Enjoys working as part of a team
- Ambitious and hard working
- Good organisational / time management skills
- Resilient, creative, able to multitask and work under pressure
- Ability to work mornings, afternoons/evenings, and weekends
- Able to deliver exceptional customer experiences at all times
The Role
- As Operations Manager you will be responsible for the effective operational management of the hotel so Heads of Department achieve and exceed revenue and guest satisfaction targets.
- Work in conjunction with the General Manager / Deputy General Manager to actively manage key property issues (including capital projects, customer service, refurbishment).
- Assist the development of meaningful, achievable hotel budgets and other short and long term hotel strategic goals.
- Provide effective leadership to the hotel management team and team members to ensure targets are met and exceeded.
- Respond to audits completed by the company to ensure continual improvement is achieved.
- Plan, direct and coordinate the service delivery of all operational departments to meet and exceed guest expectations.
- Comply with and exceed hotel and company Service Standards.
- Ensure that costs are controlled throughout the operational departments and results are analysed regularly to highlight problem areas and take appropriate action.
- Manage and develop the Heads of Department to ensure career progression and effective succession planning within the hotel and company.
- Seek and respond to guest feedback to achieve positive outcomes and high customer satisfaction.
- Hold regular briefings and communication meetings with the HOD team.
Location & Hospitality Experience
DoubleTree by Hilton Southampton is located just outside the city centre, minutes from the M3 and M27 motorways, and provides easy access to local attractions such as Southampton docks, Paultons Park, Marwell Zoo, Southampton Airport and train stations. The hotel sits on a hill over five floors, features modern decor, a 24‑hour fitness centre, a terrace at the Bracken Place restaurant, and a cosy bar with comfortable sofas and a large screen TV.
Operations Manager in Southampton employer: DoubleTree by Hilton
At DoubleTree by Hilton Southampton, we pride ourselves on being an exceptional employer that values our team members through a supportive work culture and numerous benefits. With opportunities for personal development, fully funded apprenticeships, and generous rewards such as cash incentives and discounted hotel stays, we ensure our employees feel appreciated and motivated. Located conveniently near local attractions, our hotel offers a vibrant environment where you can thrive while delivering outstanding guest experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager in Southampton
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for an Operations Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Get social! Follow companies you're interested in on LinkedIn and engage with their posts. This not only shows your interest but also helps you stay updated on any job openings or company news that could give you an edge.
✨Tip Number 3
Prepare for interviews by researching common questions for Operations Managers. Practice your answers, focusing on how your skills align with the job description. Remember, confidence is key, so show them why you're the perfect fit!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team. So, get your application in and let’s make it happen!
We think you need these skills to ace Operations Manager in Southampton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Operations Manager role. Highlight your relevant experience and skills that match the job description. We want to see how you can bring your passion and organisational skills to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the hotel industry. Share specific examples of how you've delivered exceptional customer experiences in the past – we love a good story!
Show Off Your Team Spirit:Since teamwork is key in this role, make sure to mention your ability to work well with others. We’re looking for someone who can lead and inspire a team, so share any leadership experiences you have that demonstrate this.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application directly and keep track of all the amazing candidates like you!
How to prepare for a job interview at DoubleTree by Hilton
✨Know the Hotel Inside Out
Before your interview, take some time to research DoubleTree by Hilton Southampton. Familiarise yourself with their services, values, and recent news. This will not only show your genuine interest but also help you tailor your answers to align with their goals.
✨Showcase Your Leadership Skills
As an Operations Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully led a team, managed conflicts, or improved processes. Highlight how you can inspire and develop your team to exceed targets.
✨Emphasise Customer Experience
Customer satisfaction is key in hospitality. Be ready to discuss how you've previously enhanced guest experiences or handled difficult situations. Share specific strategies you've implemented that resulted in positive feedback or increased satisfaction scores.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the hotel's culture, team dynamics, and future goals. This shows you're not just interested in the role, but also in how you can contribute to the hotel's success and growth.
