At a Glance
- Tasks: Deliver top-notch customer service and manage late check-ins with a friendly approach.
- Company: Join the vibrant team at Doubletree by Hilton Southampton.
- Benefits: Enjoy discounts, free leisure club access, and annual social events.
- Other info: Dynamic work atmosphere with opportunities for personal growth.
- Why this job: Be part of an exciting hospitality environment and make guests feel welcome.
- Qualifications: Experience in reception roles and strong multitasking skills required.
The predicted salary is between 13 - 13 £ per hour.
We have an exciting opportunity for a Night Receptionist to join our dynamic team. If you thrive in a fast-paced environment and are ready to excite the world of hospitality, this is the job for you!
The Person:
- Previous experience in a receptionist or front-of-house role (hotel experience preferred)
- Ability to work independently and in a team
- Strong attention to detail and the ability to multi-task
- Confident using booking systems and Microsoft Office platforms
The Role:
- To be totally customer focused by consistently delivering excellent customer service with an informed, friendly and effective approach.
- Welcome and check-in late arrivals with warmth and efficiency
- Handle guest enquiries and issues promptly and professionally
- Complete nightly audit procedures and prepare reports for management
The Benefits:
- Amazing discounts on food, drink and accommodation throughout the group
- Excellent rates for friends and family
- Employee Assistance Program
- Free use of the Leisure Club where applicable
- Annual Social Events
- Free Parking where applicable
- Uniform provided
Casual Night Receptionist in Southampton employer: DoubleTree by Hilton
At Doubletree by Hilton Southampton, we pride ourselves on fostering a vibrant and inclusive work culture that values each team member's contribution. As a Night Receptionist, you'll enjoy competitive pay, fantastic employee benefits including discounts on accommodation and dining, and opportunities for personal growth within the hospitality industry. Join us in creating memorable experiences for our guests while working in a supportive environment that encourages teamwork and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Casual Night Receptionist in Southampton
✨Tip Number 1
Get to know the company! Research Doubletree by Hilton Southampton and understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since the role is all about delivering excellent service, think of examples from your past experiences where you've gone above and beyond for a guest or customer. Be ready to share these stories during your interview.
✨Tip Number 3
Show off your tech skills! Familiarise yourself with common booking systems and Microsoft Office tools. If you can demonstrate your confidence in using these platforms, it’ll give you an edge over other candidates.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application directly. Plus, it shows that you're proactive and keen on joining our fantastic team at Doubletree by Hilton Southampton.
We think you need these skills to ace Casual Night Receptionist in Southampton
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the hospitality industry and why you’d be a great fit for our team.
Tailor Your CV:Make sure to tailor your CV to highlight your previous experience in receptionist or front-of-house roles. We love seeing how your skills match what we’re looking for, so be specific about your relevant experiences!
Be Detail-Oriented:Attention to detail is key in this role, so make sure your application is free from typos and errors. A polished application shows us that you care about the little things, which is super important in hospitality.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s quick and easy, and it helps us keep everything organised. Plus, you’ll be one step closer to joining our amazing team!
How to prepare for a job interview at DoubleTree by Hilton
✨Know the Company
Before your interview, take some time to research Doubletree by Hilton Southampton. Familiarise yourself with their values, services, and what makes them stand out in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Experience
Since previous experience in a receptionist or front-of-house role is preferred, be ready to discuss your past roles. Prepare specific examples of how you've handled guest enquiries or resolved issues, highlighting your attention to detail and ability to multi-task in a fast-paced environment.
✨Practice Customer Service Scenarios
As a Night Receptionist, you'll need to deliver excellent customer service. Think of common scenarios you might face, like dealing with late arrivals or handling complaints. Practising your responses can help you feel more confident and articulate during the interview.
✨Familiarise Yourself with Booking Systems
Since the role requires confidence in using booking systems and Microsoft Office platforms, brush up on these skills before the interview. If you have experience with specific systems, be prepared to discuss how you've used them effectively in your previous roles.
