At a Glance
- Tasks: Supervise reception activities and ensure exceptional guest experiences.
- Company: Join the vibrant team at Doubletree by Hilton Edinburgh Airport.
- Benefits: Enjoy discounts, career development, and free leisure club access.
- Other info: Dynamic environment with great opportunities for progression.
- Why this job: Be the first smile guests see and make a real impact in hospitality.
- Qualifications: Passionate about customer service with strong IT skills.
The predicted salary is between 24000 - 30000 € per year.
Branch: Doubletree by Hilton Edinburgh Airport
Location: Doubletree by Hilton Edinburgh Airport, Edinburgh
Contract type: Permanent
Hours: Full Time
Posted date: 09/05/2026
We have an exciting opportunity for a Reception Supervisor to join our dynamic team. If you thrive in a fast‑paced environment and are ready to excite the world of hospitality, this is the job for you!
The Person
- Passionate and willingness to learn
- Exceptional customer service - someone who can make our guests smile
- A true team player
- A competent level of IT proficiency
- The ability to multi‑task and work under pressure
The Role
- As a reception supervisor, you will oversee the reception activities between the guest and the various hotel departments
- A reception supervisor is responsible for supervising the first impressions of our guests, ensuring service is delivered consistently at a high standard
- Ensuring your team have a current knowledge of the hotel products, services, promotions and daily VIP/special events
- Maximise sales revenue through up‑selling
- Manage guest requests efficiently whilst exceeding guest expectations
The Benefits
- Amazing discounts on food, drink and accommodation throughout the group
- Huge opportunities for Learning, Development and Progression
- Excellent rates for friends and family
- Employee Assistance Program
- Free use of the Leisure Club where applicable
- Long Service Awards
- Recognition Awards
- Refer a Friend Bonus
- Annual Social Events
- Free Parking where applicable
- Uniform provided
Reception Supervisor in Newbridge employer: DoubleTree by Hilton
At Doubletree by Hilton Edinburgh Airport, we pride ourselves on fostering a vibrant and inclusive work culture that values exceptional customer service and teamwork. As a Reception Supervisor, you will enjoy fantastic benefits such as discounts on food and accommodation, extensive learning and development opportunities, and a supportive environment that encourages career progression. Join us in creating memorable experiences for our guests while enjoying the perks of working in a dynamic hospitality setting at one of Edinburgh's premier hotels.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Supervisor in Newbridge
✨Tip Number 1
Get to know the company! Research Doubletree by Hilton and understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! As a Reception Supervisor, you'll need to impress guests from the get-go. Role-play common scenarios with friends or family to boost your confidence and ensure you can handle any situation with a smile.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend hospitality events. Building relationships can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! We want to see your application directly, so make sure you submit it through our platform. It shows initiative and gives us a chance to see your enthusiasm for the role right away.
We think you need these skills to ace Reception Supervisor in Newbridge
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for hospitality right from the start! In your application, share why you love working in this fast-paced environment and how you can make our guests smile.
Highlight Your Team Spirit:We’re looking for a true team player, so make sure to mention any experiences where you’ve worked collaboratively. Share examples of how you’ve supported your colleagues and contributed to a positive team atmosphere.
Demonstrate Your IT Skills:As a Reception Supervisor, you'll need a competent level of IT proficiency. Don’t forget to mention any relevant software or systems you’re familiar with, and how you’ve used them to enhance guest experiences.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success! It’s the easiest way for us to receive your application and get to know you better.
How to prepare for a job interview at DoubleTree by Hilton
✨Know the Hotel Inside Out
Before your interview, make sure you research Doubletree by Hilton Edinburgh Airport thoroughly. Familiarise yourself with their services, promotions, and any recent news. This will not only show your enthusiasm but also help you answer questions about how you can contribute to the team.
✨Showcase Your Customer Service Skills
As a Reception Supervisor, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for guests. Think of specific situations that highlight your ability to make guests smile and exceed their expectations.
✨Demonstrate Team Spirit
Being a true team player is crucial in this role. Be ready to discuss how you've collaborated with others in previous jobs. Share stories that illustrate your ability to support your colleagues and create a positive work environment.
✨Prepare for Multi-tasking Scenarios
In a fast-paced hotel environment, multi-tasking is essential. Think of times when you successfully managed multiple tasks under pressure. Be prepared to discuss how you prioritise tasks and maintain high standards of service, even when things get hectic.
