At a Glance
- Tasks: Lead the reception team and enhance guest experiences through exceptional service and upselling.
- Company: Join Doubletree by Hilton, a renowned name in hospitality.
- Benefits: Enjoy amazing discounts, learning opportunities, and recognition awards.
- Other info: Full-time role at Edinburgh Airport with great career progression.
- Why this job: Be part of a dynamic team that values customer satisfaction and personal growth.
- Qualifications: Passion for hospitality and strong customer service skills.
The predicted salary is between 30000 - 40000 € per year.
Doubletree by Hilton is seeking a Reception Supervisor at the Edinburgh Airport. This full-time position requires someone passionate about hospitality, ensuring exceptional customer service and high standards across the reception team.
The role includes managing guest interactions, enhancing sales revenue through up-selling, and ensuring product knowledge among team members.
Enjoy amazing discounts, learning opportunities, and recognition awards as part of the team's benefits.
Reception & Guest Experience Lead – Upsell Focus in Newbridge employer: DoubleTree by Hilton
Doubletree by Hilton is an exceptional employer, offering a vibrant work culture that prioritises hospitality and customer satisfaction. Located at Edinburgh Airport, employees benefit from amazing discounts, extensive learning opportunities, and recognition awards, all while being part of a dynamic team dedicated to delivering outstanding guest experiences. With a strong focus on employee growth and development, this role provides a rewarding opportunity for those passionate about the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Reception & Guest Experience Lead – Upsell Focus in Newbridge
✨Tip Number 1
Get to know the company! Research Doubletree by Hilton and their values. When you understand their hospitality ethos, you can tailor your conversations during interviews to show how you fit right in.
✨Tip Number 2
Practice your up-selling techniques! Since this role focuses on enhancing sales revenue, think of creative ways to upsell services or products. Share these ideas during your interview to demonstrate your proactive approach.
✨Tip Number 3
Showcase your customer service skills! Prepare examples from your past experiences where you went above and beyond for guests. This will highlight your passion for hospitality and your ability to manage guest interactions effectively.
✨Tip Number 4
Apply through our website! We love seeing candidates who take the initiative. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace Reception & Guest Experience Lead – Upsell Focus in Newbridge
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for hospitality shine through! Share specific experiences where you’ve gone above and beyond for guests, as this will resonate with us at Doubletree by Hilton.
Highlight Your Sales Skills:Since the role focuses on upselling, make sure to mention any relevant experience you have in sales or upselling. We want to see how you can enhance our revenue while providing top-notch service!
Demonstrate Team Leadership:As a Reception Supervisor, you'll be leading a team. Use your application to showcase any leadership roles you've had before, and how you’ve motivated others to achieve high standards in customer service.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at DoubleTree by Hilton
✨Know Your Hospitality Stuff
Make sure you brush up on your hospitality knowledge before the interview. Understand the key principles of exceptional customer service and be ready to share examples of how you've delivered this in the past. This will show your passion for the industry and your commitment to high standards.
✨Master the Art of Upselling
Since the role focuses on upselling, prepare to discuss strategies you've used to enhance sales revenue. Think of specific instances where you successfully upsold a product or service and how it benefited both the guest and the business. This will demonstrate your ability to drive results.
✨Showcase Team Management Skills
As a Reception Supervisor, you'll need to manage a team effectively. Be ready to talk about your experience in leading teams, resolving conflicts, and ensuring everyone is knowledgeable about the products. Highlight any training or mentoring you've done to elevate team performance.
✨Engage with the Company Culture
Research Doubletree by Hilton's values and culture. During the interview, express how your personal values align with theirs. Mention any specific initiatives or awards that resonate with you, showing that you're not just looking for a job, but a place where you can thrive and contribute.
