Salary: £29,120 per annumJob Type: PermanentHours: Full-timeTown: London
Right on the waterfront and next to the ExCel exhibition center, the hotel is only a 12 minute tube ride from Central London.
We are currently recruiting for an Assistant Night Manager to join our Truly Talented team.
Reporting directly to the Night Manager, this is an exciting role for a talented individual who is looking for career growth and for the opportunity to lead a hardworking team.
What we offer:
- Worldwide employee discounts at Hilton Hotels through Go Hilton program;
- Hotel discounts across all Axiom Hospitality hotels – colleague rates and up to 50% discount on F&B;
- 28 days holiday, including bank holidays, increasing yearly to 33 days;
- Discounts across retail, restaurants, events and more through our benefits & rewards portal;
- Access to our Employee Assistance Line to support your Mental Health and Wellbeing;
- Use of Wagestream Financial Wellbeing platform, allowing instant access to your pay;
- Yearly complimentary Axiom Xcape stayover after one year of service;
- A growing team with great training, progression, and promotion opportunities;
- Rewards for referring a friend: referral bonus for recommending a new team member starts at £250 per successful hire;
- Free meals while on shift;
- Length of service awards, ranging from 1 year to 3, 5, 10 and 20-year rewards and more!
As Assistant Night Manager you will support the smooth running of our overnight operation. Working alongside the Night Manager, you'll help deliver exceptional guest service.
Responsibilities of a Assistant Night Manager will include but are not limited to:
- Support the Night Manager in delivering a smooth, efficient and safe overnight operation.
- Deliver exceptional guest experiences by handling enquiries, resolving concerns and leading by example.
- Assist with completing the Night Audit, ensuring all financial transactions, revenue postings and reports are accurate.
- Support daily, weekly and monthly operational and financial reporting.
- Ensure billing, cash handling and banking procedures are completed accurately and in line with company standards.
- Conduct regular security patrols throughout the hotel
- Ensure all health, safety, fire and security procedures are followed and respond appropriately to emergencies.
- Assist with coordinating overnight staffing levels and maintaining effective communication between departments.
- Monitor guest feedback and contribute ideas to continuously improve service and operational performance.
- Support the Night Manager with departmental administration, handovers and maintaining operational standards.
You must have the right to work in the UK to be eligible for this role. Documented evidence of eligibility will be required from all candidates prior to commencing employment.
Having these core skills will put you one step further to joining Axiom Hospitality and the DoubleTree by Hilton London ExCeL.
Opportunities for all
At Axiom Hospitality, we thrive on differences and believe it is critical to our success as a fast-growing hospitality company with global aspirations. We are proud to be an equal-opportunity workplace that seeks to recruit, develop, and retain the most talented people from various backgrounds, perspectives, and skills. We, therefore, encourage applications from all genders, races, religions, ages, and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
At Axiom Hospitality, we are making efforts to reduce our carbon, energy, water and waste footprint. We strive to be ethical in all we do and want to be a thriving, sustainable and responsible business for our people, our communities and our planet. Working closely with our Hotel Owners, we are committed to the journey to sustainability. In addition, we are working to reduce our hotels’ impact on the environment through internationally recognised eco-label certification.
Our hotels strive to be active members of their local communities by giving back where they can. Supporting local charities is important to our teams, from volunteering at soup kitchens to collecting donations and fundraising. Our hotels aim to leave a positive impact on their neighbourhoods. At Axiom Hospitality, we are working closely with our stakeholders to support our social impact commitment. Caring about people extends outside our business and is part of our DNA.
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Assistant Night Manager in London employer: DoubleTree by Hilton
At DoubleTree by Hilton Stratford-upon-Avon, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values diversity and inclusion. Our team enjoys a range of benefits including free health club membership, discounts across The QHotels Collection, and comprehensive support for professional development. With a commitment to employee growth and a focus on creating memorable experiences for our guests, we provide a rewarding environment for those passionate about hospitality and events.
