At a Glance
- Tasks: Lead hotel operations, ensuring exceptional guest experiences and team performance.
- Company: Join leaf HOSPITALITY, a people-first hotel management company.
- Benefits: Enjoy discounts, enhanced leave, and professional development opportunities.
- Other info: Diverse and inclusive workplace with excellent career growth potential.
- Why this job: Make a real impact in hospitality while leading a passionate team.
- Qualifications: Proven leadership experience and strong operational knowledge required.
The predicted salary is between 30000 - 40000 £ per year.
We're looking for an experienced and motivated Hotel Manager to lead the day-to-day operation of the hotel, ensuring exceptional guest experiences, strong commercial performance and a positive team culture. This is a key leadership role responsible for driving operational excellence, developing high-performing teams and supporting the overall success of the business. You will report directly to the hotel General Manager. If you're passionate about hospitality, thrive in a fast-paced environment and enjoy leading people to achieve great results, we'd love to hear from you.
Why Join Us?
- Team Member Programme with £50 Bed & Breakfast stays across participating leaf HOSPITALITY hotels
- Team Member rates and F&B discount across the global Hilton portfolio
- 50% food and beverage discount
- Employee Assistance Programme and wellbeing support
- Hapi discounts platform
- Long Service Recognition Awards
- Recognition and reward programmes
- Five additional days annual leave from day one
- Enhanced employer pension contribution
- Enhanced family-friendly benefits
- Learning and development opportunities
The Opportunity
As Hotel Manager, you will be responsible for the overall day-to-day operation of the hotel, ensuring high standards across guest experience, team engagement and business performance. Working closely with department leaders, you'll create an environment where teams can succeed, guests feel valued and operational excellence is delivered consistently. You'll play a vital role in driving commercial success, maintaining standards and ensuring the hotel achieves its objectives.
Key Responsibilities
- Lead the day-to-day operation of the hotel, ensuring exceptional service and operational standards
- Drive guest satisfaction and create memorable experiences throughout the guest journey
- Lead, coach and support department leaders and their teams
- Monitor and improve operational performance across all areas of the hotel
- Support the delivery of revenue, profitability and budget objectives
- Ensure compliance with all legal, health and safety, brand and company requirements
- Analyse business performance and implement improvements where required
- Foster a positive, inclusive and high-performing culture
- Manage resources effectively to support operational and commercial success
- Build strong relationships with guests, team members and key stakeholders
What We're Looking For
- Proven leadership experience within a hotel management role
- Strong operational knowledge across multiple hotel departments
- Passion for delivering exceptional guest experiences
- Excellent leadership, communication and people management skills
- Strong commercial awareness and business acumen
- Ability to analyse performance and identify opportunities for improvement
- A proactive, hands-on and solutions-focused approach
- Ability to lead confidently in a fast-paced environment
About leaf HOSPITALITY
leaf HOSPITALITY is a hotel management company trusted by owners to operate branded and independent hotels across the UK. Since 2007, we've managed every property as if it were our own, combining commercial expertise with a people-first approach. We build strong teams, create memorable guest experiences and deliver long-term success for our hotels, owners and communities. Everything we do is guided by one principle: be EXCELLENT.
Diversity & Inclusion
We are committed to creating an inclusive workplace where everyone feels welcome, respected and able to succeed. We celebrate individuality and believe diverse perspectives help us deliver better experiences for our guests, teams and communities.
Compensation: Competitive salary
Hotel Manager employer: DoubleTree by Hilton
At leaf HOSPITALITY, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises team engagement and personal development. As a Hotel Manager, you will benefit from competitive compensation, extensive learning opportunities, and a supportive environment that values diversity and inclusion, all while leading a dedicated team to deliver outstanding guest experiences in a dynamic hospitality setting.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like DoubleTree by Hilton. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to DoubleTree by Hilton
Don't be shy about reaching out to DoubleTree by Hilton directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Hotel Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about DoubleTree by Hilton and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at DoubleTree by Hilton
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
