Food & Beverage Manager

Right on the waterfront and next to the ExCel exhibition centre, the hotel is only a 12 minute tube ride from Central London. We are currently recruiting for an experienced Food & Beverage Manager to join our Truly Talented team.

What we offer:

• Worldwide employee discounts at Hilton Hotels through Go Hilton program
• Hotel discounts across all Axiom Hospitality hotels – colleague rates and up to 50% discount on F&B
• 28 days holiday, including bank holidays, increasing yearly to 33 days
• Discounts across retail, restaurants, events and more through our benefits & rewards portal
• Access to our Employee Assistance Line to support your Mental Health and Wellbeing
• Use of Wagestream Financial Wellbeing platform, allowing instant access to your pay
• Yearly complimentary Axiom Xcape stayover after one year of service
• A growing team with great training, progression, and promotion opportunities
• Rewards for referring a friend: referral bonus for recommending a new team member starts at £250 per successful hire
• Free meals while on shift
• Length of service awards, ranging from 1 year to 3, 5, 10 and 20-year rewards and more!

Key Responsibilities:

• Leading the Food and Beverage Operations Team from the front, personally delivering exceptional service and generating positive guest feedback.
• Being present in the Operation at the busiest times, hands on during service as and when required, including evenings and weekends.
• Ensuring Exceptional Customer Service at all times in Restaurant, Bar and M & E, achieving Hilton SALT targets for all meal periods.
• Regularly reviewing and refreshing our food and beverage offering - innovating and trying new ideas to surprise and delight our guests.
• Well presented, positive and professional at all times, engaging with guests on a daily basis to drive customer satisfaction.
• Delivery of Hilton Brand Standards at all times / QA Audit Compliance.
• Planning all aspects of the operation across the food and beverage outlets to ensure rotas and service meet the needs of all our guests at all times.
• Ensuring financial targets, including Revenue, Payroll and Operating Costs, Liquor stock results, are achieved.
• Ensure Employee Engagement and Satisfaction, through effective communication and leadership; ensure the team receive an annual PDR.
• Ensure HR records for Food and Beverage Department are accurate and up to date.
• Support the hotel’s Sustainability goals, looking for opportunities to make the department and hotel more sustainable.
• Ensure active participation in the hotels CARE Committee and Meetings.
• Ensuring all Statutory Health and Safety training and Non-Statutory training is up to date and to the required standard.
• Carrying out Duty Management shifts, including evenings and weekends.
• A positive ambassador for the hotel, management company, and owners at all times.
• A team player, interacting with other HOD’s, and supporting other departments where needed.

Essential skills, knowledge, experience and qualifications:

• Exceptional hospitality skills
• Exceptional planning skills and operation ability
• Strong leadership and motivational skills
• Positivity, Pro-activity, Flexibility
• Ownership, takes responsibility
• Strong Communication Skills
• Team Player

Ideal Candidate:

• Great hospitality skills; passion for great customer service
• Strong leadership skills to effectively manage and motivate the team
• Flexible and able to regularly work evenings/weekends
• The candidate should feel comfortable interacting with guests and getting involved in service when required.
• Knowledge and enthusiasm about current food and beverage trends.
• Positive, can-do attitude at all times.
• Good problem solver/organizer.
• Pro-active, always looking for ways to improve customer service.
• Results driven and able to work under pressure.
• High degree of integrity and professionalism.
• Takes Ownership, accepts responsibility and takes action to resolve any challenges.
• Strong verbal and written communication skills.

You must have the right to work in the UK to be eligible for this role. Documented evidence of eligibility will be required from all candidates prior to commencing employment.

Opportunities for all:

At Axiom Hospitality, we thrive on differences and believe it is critical to our success as a fast-growing hospitality company with global aspirations. We are proud to be an equal-opportunity workplace that seeks to recruit, develop, and retain the most talented people from various backgrounds, perspectives, and skills.

At Axiom Hospitality, we are making efforts to reduce our carbon, energy, water and waste footprint. We strive to be ethical in all we do and want to be a thriving, sustainable and responsible business for our people, our communities and our planet.

Our hotels strive to be active members of their local communities by giving back where they can. Supporting local charities is important to our teams.