At a Glance
- Tasks: Lead a dynamic team to deliver exceptional guest experiences and manage hotel operations.
- Company: Join the vibrant DoubleTree by Hilton London Chelsea, part of Klarent Hospitality Group.
- Benefits: Enjoy competitive salary, bonuses, free meals, and discounted hotel stays.
- Other info: Opportunities for personal development and fully funded apprenticeships available.
- Why this job: Make a real impact in hospitality while developing your career in a supportive environment.
- Qualifications: Experience in management, a passion for service, and strong leadership skills required.
The predicted salary is between 35000 - 45000 £ per year.
Branch: DoubleTree by Hilton London Chelsea
Location: DoubleTree by Hilton London Chelsea, London (South West)
Salary/Benefits: Competitive Salary, annual bonus
Contract type: Permanent
Hours: Full Time
Shift pattern: Varies depending on business need, 5 out of 7 days
Posted date: 13/07/2026
Incentives & Rewards
- £250, up to £1000 cash incentives when referring a friend to join our team – T&C’s apply
- Long service recognition – cash bonus and free overnight hotel stays for services from 2 years and up
- Meals provided whilst on shift
- Sales incentives and initiative rewards
- Stays in our hotels at discounted prices
- Free stays in our hotels as part of rewards & recognition incentives
- Opportunities for personal development within the Hotel Group Brand Portfolio
- Fully funded apprenticeships – T&C’s apply
- Annual holiday entitlements inclusive of Bank Holidays
- Opportunity to buy additional holiday entitlements
Requirements & Qualities
- Passionate and willingness to learn
- Positive attitude and someone who makes our guests smile
- Genuinely friendly and caring
- Enjoys working as part of a team
- Ambitious and hard working
- Experience in Food and Beverage and/or Rooms Management
- Experience in managing budgets, revenue proposals and forecasting results
- In-depth knowledge of the hotel / leisure / service sector
- Strong leadership skills to effectively manage and motivate the team to achieve high levels of performance and exceed targets
- Good communication and excellent grooming standards
- Ability to work morning, afternoon/evening, and weekends
- Deliver exceptional customer experiences all the time
The Role
- Work in conjunction with the General Manager to actively manage key property issues (including capital projects, customer service, and refurbishment)
- Assist the development of meaningful, achievable hotel budgets and other short- and long-term hotel strategic goals
- Provide effective leadership to the hotel management team and members to ensure targets are met and exceeded
- Respond to audits that are completed by the company to ensure continual improvement is achieved
- Plan, direct and coordinate the service delivery of all operational departments to meet and exceed guest expectations
- Comply with and exceed hotel and company service standards
- Ensure that costs are controlled throughout the operational departments and results are analysed regularly to highlight problem areas and take appropriate action
- Manage and develop Heads of Department to ensure career progression and effective succession planning within the hotel and company
- Seek and respond to guest feedback to achieve positive outcomes and high levels of customer satisfaction
- Hold regular briefings and communication meetings with the HOD team
We welcome diversity – we do not send this information with job applications.
Deputy General Manager employer: DoubleTree by Hilton
At DoubleTree by Hilton Stratford-upon-Avon, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values diversity and inclusion. Our team enjoys a range of benefits including free health club membership, discounts across The QHotels Collection, and comprehensive support for professional development. With a commitment to employee growth and a focus on creating memorable experiences for our guests, we provide a rewarding environment for those passionate about hospitality and events.
StudySmarter Expert Advice🤫
We think this is how you could land Deputy General Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like DoubleTree by Hilton. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to DoubleTree by Hilton
Don't be shy about reaching out to DoubleTree by Hilton directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Deputy General Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about DoubleTree by Hilton and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at DoubleTree by Hilton
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
