At a Glance
- Tasks: Lead the reception team and enhance guest experiences through exceptional service.
- Company: Join Doubletree by Hilton, a leader in hospitality at Edinburgh Airport.
- Benefits: Enjoy amazing discounts, learning opportunities, and recognition awards.
- Other info: Full-time role with opportunities for growth in a vibrant environment.
- Why this job: Make a real impact on guest experiences while boosting sales through up-selling.
- Qualifications: Passion for hospitality and strong customer service skills.
The predicted salary is between 30000 - 40000 £ per year.
Doubletree by Hilton is seeking a Reception Supervisor at the Edinburgh Airport. This full-time position requires someone passionate about hospitality, ensuring exceptional customer service and high standards across the reception team.
The role includes managing guest interactions, enhancing sales revenue through up-selling, and ensuring product knowledge among team members.
Enjoy amazing discounts, learning opportunities, and recognition awards as part of the team's benefits.
Reception & Guest Experience Lead – Upsell Focus in Caerphilly employer: DoubleTree by Hilton
Doubletree by Hilton is an excellent employer for those passionate about hospitality, offering a vibrant work culture at the Edinburgh Airport. Employees benefit from amazing discounts, extensive learning opportunities, and recognition awards, fostering both personal and professional growth in a supportive environment focused on exceptional guest experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Reception & Guest Experience Lead – Upsell Focus in Caerphilly
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Doubletree by Hilton. Understand their values and what makes them stand out in the hospitality industry. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your up-selling techniques! Since the role focuses on enhancing sales revenue, think of examples where you've successfully upsold products or services in the past. Be ready to share these stories during your interview to demonstrate your skills.
✨Tip Number 3
Show off your customer service skills! Prepare to discuss how you've handled challenging guest interactions in the past. Highlight your ability to maintain high standards and ensure exceptional experiences, as this is key for the Reception & Guest Experience Lead role.
✨Tip Number 4
Don’t forget to apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to connect with you more personally. Plus, it’s a great way to stay updated on any new opportunities!
We think you need these skills to ace Reception & Guest Experience Lead – Upsell Focus in Caerphilly
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for hospitality shine through! Share specific experiences where you’ve gone above and beyond for guests, as this will resonate with us at Doubletree by Hilton.
Highlight Your Sales Skills:Since the role focuses on upselling, make sure to mention any relevant experience you have in sales or upselling. We want to see how you can enhance our revenue while providing top-notch service!
Demonstrate Team Leadership:As a Reception Supervisor, you'll be leading a team. Use your application to showcase any leadership roles you've had before, and how you’ve motivated others to achieve high standards in customer service.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at DoubleTree by Hilton
✨Know Your Hospitality Stuff
Make sure you brush up on your hospitality knowledge before the interview. Understand the key principles of exceptional customer service and be ready to share examples of how you've gone above and beyond for guests in the past.
✨Upselling Techniques Are Key
Since the role focuses on upselling, come prepared with specific strategies you've used or would use to enhance sales revenue. Think about how you can effectively communicate the benefits of additional services or products to guests.
✨Showcase Team Management Skills
As a Reception Supervisor, you'll need to lead a team. Be ready to discuss your experience in managing and motivating others. Share stories that highlight your ability to maintain high standards and foster a positive team environment.
✨Ask Insightful Questions
Prepare some thoughtful questions to ask at the end of your interview. This shows your genuine interest in the role and the company. You might want to ask about their approach to guest experience or how they support staff development.
