At a Glance
- Tasks: Ensure guests have a seamless experience and support overnight hotel operations.
- Company: 100 Queen's Gate Hotel, a luxury establishment in London.
- Benefits: Health cash plan, discounts, complimentary meals, and career progression opportunities.
- Other info: Enjoy a supportive environment with professional training and recognition programmes.
- Why this job: Join a dynamic team and create memorable experiences for guests.
- Qualifications: Previous customer service experience and excellent communication skills.
The predicted salary is between 24000 - 30000 £ per year.
Why join the 100 Queen's Gate Team?
- Health & Wellbeing Cash Plan
100 Queen's Gate Hotel, a luxury establishment in the heart of London, is renowned for its rich history and exceptional service. Our commitment to providing an unparalleled guest experience extends to maintaining our facilities to the highest standards.
We have a fantastic opportunity for a driven individual who is looking to progress their career as a Night Receptionist in a luxury hotel.
The Role
As a Night Receptionist, you will be responsible for ensuring our guests receive a warm, professional and seamless experience throughout their stay. Working as part of the Front Office team, you will support overnight hotel operations, ensuring guest satisfaction, safety and service standards are maintained at all times.
You Will Also – But Not Be Limited To
- Complete guest check-ins and check-outs efficiently and professionally.
- Handle guest requests, enquiries and complaints in a timely manner.
- Answer telephone calls and provide accurate information to guests.
- Maintain accurate guest records and complete Front Office administration tasks.
- Ensure full knowledge of hotel facilities, services, promotions and Hilton Honors benefits.
- Promote upgrades and hotel services to maximise guest satisfaction and revenue.
- Complete night audit procedures, reports and handovers accurately.
- Liaise with departments to ensure guest needs are met.
- Follow all hotel policies, including health and safety and emergency procedures.
The Person
We are looking for a Night Receptionist with previous Front Office or customer service experience, a positive attitude and a passion for creating memorable guest experiences.
You will have excellent communication skills, attention to detail, a professional approach and the ability to work independently during the night shift.
Benefits And Perks
- Health & Wellbeing Cash Plan
- Go Hilton - Discount program for you, your friends & family to stay in over 7,200 Hilton portfolio of hotels around the world starting from £40 a night
- Life Assurance Scheme
- Pension Scheme
- Complimentary meals on duty
- Opportunities for internal career progression
- Dry cleaning and uniform laundering on duty
- Professional training and development opportunities
- Paid birthday day off
- Employee recognition programmes to celebrate your achievements
- Refer a Friend incentive
- MyCrimson Rewards - Cashback and discount platform for online and in-store shopping
Eligibility
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK or obtain permits to work in the UK prior to application. Candidates will be required to provide documented evidence of eligibility as part of the recruitment process.
Crimson Hotels is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, age, disability, sexual orientation, gender reassignmentation, religion or belief, marital status, or pregnancy and maternity.
Night Receptionist employer: DoubleTree by Hilton - Woking
DoubleTree by Hilton London - West End is an exceptional employer that values its team members, offering a vibrant work culture where creativity and culinary excellence thrive. With opportunities for professional growth and development, you will be part of a supportive environment that prioritises employee well-being and fosters a sense of community. Located in the heart of London, our hotel provides unique advantages such as exposure to diverse culinary experiences and the chance to serve guests from around the world, making every day rewarding and meaningful.
Contact Details:
DoubleTree by Hilton - Woking Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Night Receptionist
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like DoubleTree by Hilton - Woking. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to DoubleTree by Hilton - Woking
Don't be shy about reaching out to DoubleTree by Hilton - Woking directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Night Receptionist
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about DoubleTree by Hilton - Woking and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at DoubleTree by Hilton - Woking
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
