At a Glance
- Tasks: Welcome guests, manage check-ins, and ensure a smooth stay experience.
- Company: Join Crimson Hotels, a sustainable and inclusive hotel group.
- Benefits: Enjoy discounted stays, free meals, birthday leave, and health benefits.
- Other info: Dynamic work environment with opportunities for learning and career progression.
- Why this job: Be part of a team that values growth, inclusivity, and outstanding service.
- Qualifications: Friendly, organised, with excellent communication skills and customer service experience.
The predicted salary is between 18900 - 23100 £ per year.
Crimson Hotels is an independent hotel group dedicated to making every travel experience seamless, relaxing, and memorable. Our properties operate under two major brands, Hilton and IHG, offering trusted, world-class service. All our hotels are proudly Green Key Accredited, reflecting our commitment to sustainability.
Why join Crimson Hotels:
- Discounted stays around the world
- Free meal on duty + unlimited hot drinks
- Paid day off for your Birthday
- Team member discounts
- Health Benefit schemes
- Employee Assistance Programme and wellbeing initiatives
- Learning and development opportunities for career progression
- Recognition and reward schemes
Our Values: We care deeply about our people and communities, empower each other to grow and succeed, embrace inclusivity creating a welcoming environment for all, innovate to continuously improve, and remain sustainable to protect our future.
As part of the Crimson Hotels Group, you will join the team supporting the Double Tree by Hilton London West End hotel which is just a short walk from Holborn Station, offering a perfect blend of comfort and convenience. The newly refurbished meeting and event spaces provide the perfect setting for gatherings of guests.
What your day will look like: You’ll start your day by warmly welcoming and checking in guests, ensuring all their details are accurately entered into our system. Throughout the day, you’ll assist guests with any needs they may have during their stay, answer phone calls, take payments, and make any necessary changes to reservations. You’ll also play a key role in resolving guest complaints in a professional and timely manner, helping to ensure a smooth and enjoyable experience for all.
What You’ll Bring: We’re looking for a friendly and organized Receptionist who enjoys welcoming guests and providing outstanding customer service. You will have excellent communication skills, both written and verbal, with the ability to create memorable experiences for our guests. You’ll be confident in using technology and comfortable working in a fast-paced environment. Ideally, you’ll have previous experience in hospitality or a similar customer-facing role. You will lead by example, demonstrating our values through outstanding customer service, teamwork, and a positive, solution-focused attitude.
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
We embrace inclusivity, which means creating an environment where we celebrate our differences and everybody’s contributions, regardless of age, gender, race, ethnicity, disability, sexual orientation, social background, religion or belief.
Receptionist in London employer: DoubleTree by Hilton Woking
Crimson Hotels is an exceptional employer that prioritises the well-being and growth of its team members, offering a vibrant work culture where inclusivity and sustainability are at the forefront. Located just minutes from Gatwick Airport, employees enjoy fantastic perks such as discounted stays, health benefits, and ample opportunities for career progression within a supportive environment. Join us to be part of a dedicated team that values your contributions and fosters memorable experiences for both staff and guests alike.
Contact Details:
DoubleTree by Hilton Woking Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like DoubleTree by Hilton Woking. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to DoubleTree by Hilton Woking
Don't be shy about reaching out to DoubleTree by Hilton Woking directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Receptionist in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about DoubleTree by Hilton Woking and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at DoubleTree by Hilton Woking
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
