At a Glance
- Tasks: Provide exceptional service to guests and maintain a welcoming hotel environment during the night.
- Company: Crimson Hotels, an independent group committed to sustainability and guest satisfaction.
- Benefits: Exclusive hotel discounts, extra day off for your birthday, free meals, and health benefits.
- Other info: Dynamic work environment with opportunities for career progression and personal development.
- Why this job: Join a vibrant team and create memorable experiences for guests in a five-star hotel.
- Qualifications: Previous experience in hospitality, strong customer service skills, and a charismatic personality.
The predicted salary is between 21150 - 25850 £ per year.
Crimson Hotels is an independent hotel group dedicated to making every travel experience seamless, relaxing, and memorable. Operating under two major brands, Hilton and IHG, offering trusted, world-class service, all our hotels are proudly Green Key Accredited, reflecting our commitment to sustainability.
The Trafalgar St. James London, Curio Collection by Hilton is a five-star lifestyle hotel featuring 137 bedrooms, including nine suites and three studios. Perfectly positioned on the edge of St. James and Trafalgar Square, just moments from Soho, Mayfair, and the West End, it offers an iconic London experience. The hotel’s vibrant venue, Rockwell Bistro & Wine Bar, offers a curated menu of modern dishes, expertly crafted cocktails, and an extensive wine selection, all set within a bold and stylish space that delivers a dynamic day-to-night experience.
Our Values
- We care deeply about our people and communities.
- Empower each other to grow and succeed.
- Embrace inclusivity creating a welcoming environment for all.
- Innovate to continuously improve.
- Remain sustainable to protect our future.
Why Join Crimson Hotels?
- Exclusive hotel discounts within the Crimson Hotel Group and the worldwide Hilton brand.
- Extra Day Off for Your Birthday - Because your day matters.
- Employee Assistance Programme and wellbeing.
- Free refreshments and freshly cooked meals while on duty.
- Learning and development opportunities for career progression.
- Health Benefit schemes.
- Recognition and reward schemes.
- Pension Scheme & Life Assurance.
- Discounts in our F&B Outlets.
What your day will look like?
As a Night Porter, you will play a key role in delivering an exceptional guest experience by providing attentive, professional, and personalised service throughout the night. You will actively listen to guests, anticipate their needs, and respond promptly to requests, ensuring the highest levels of guest satisfaction. Your primary responsibilities will include supporting the night team by assisting guests with enquiries and requests during their stay, maintaining a welcoming and secure environment, and contributing to the smooth operation of the hotel throughout the night.
What You’ll Bring?
As well as having previous experience in a similar role, we look for Night Porters to have an absolute commitment to delivering exceptional customer service, a charismatic personality, and a natural flair for creating memorable experiences with all of our guests. You’ll have a can-do attitude and be able to respond flexibly to different guest requests and situations. Finally, you’ll have a good command of the English language and be very well presented.
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
We embrace inclusivity which means creating an environment where we celebrate our differences and everybody’s contributions, regardless of age, gender, race, ethnicity, disability, sexual orientation, social background, religion or belief.
Night Porter in London employer: DoubleTree by Hilton - Woking
DoubleTree by Hilton London - West End is an exceptional employer that values its team members, offering a vibrant work culture where creativity and culinary excellence thrive. With opportunities for professional growth and development, you will be part of a supportive environment that prioritises employee well-being and fosters a sense of community. Located in the heart of London, our hotel provides unique advantages such as exposure to diverse culinary experiences and the chance to serve guests from around the world, making every day rewarding and meaningful.
Contact Details:
DoubleTree by Hilton - Woking Recruitment Team
