At a Glance
- Tasks: Oversee hotel operations, ensuring smooth service and guest satisfaction during your shift.
- Company: Join the vibrant team at 100 Queen's Gate Hotel, part of Hilton's Curio Collection.
- Benefits: Enjoy health plans, discounts, free meals, and career growth opportunities.
- Other info: Diverse team culture with a focus on fun and quality interactions.
- Why this job: Be a key player in a dynamic environment while making guests feel at home.
- Qualifications: Previous supervisory experience and a passion for excellent customer service.
The predicted salary is between 26096 - 31895 £ per year.
100 Queen's Gate Hotel London, Curio Collection by Hilton
Here at 100 Queens Gate Hotel, we know our colleagues are key to our success.
That’s why we’re passionate about offering limitless opportunities for career progression, and personal growth as well as a supportive and empowering work environment.
Not only that, we also offer a host of exceptional team member benefits too.
The Role
As our Duty Manager, you’ll oversee the hotel and ensure everything runs smoothly during your shift.
You’ll be the first point of contact for guests and staff, handling any issues with professionalism and care, while keeping operations seamless across all departments.
- What You’ll Do
- Take responsibility for hotel operations during your shift.
- Be the go-to person for guest queries, requests, and problem resolution.
- Support and guide the front office and wider hotel team.
- Monitor safety, security, and emergency procedures.
- Liaise with other departments to keep service standards high.
- Provide clear handovers and updates for the management team.
- The Person
As well as having previous experience in a similar supervisory or management role, you’re confident, approachable, and guest-focused.
You stay calm under pressure, lead by example, and make sound decisions on the spot.
You know hotel operations inside out, are comfortable using systems and reports, and enjoy supporting your team to deliver excellent service every time.
100 Queen's Gate Hotel London
100 Queen’s Gate Hotel London, Curio Collection by Hilton is a beautifully restored Victorian townhouse hotel nestled in Kensington and Chelsea, just a short stroll from Hyde Park, the Natural History Museum, and the Royal Albert Hall.
With 228 unique rooms and suites, including 11 individually themed suites and the exclusive Queen’s Gate Suite, each stay offers distinct charm.
Guests can enjoy a traditional Afternoon Tea in Botanica, with its sophisticated atrium setting, or unwind with a late-night drink in our cocktail bar, ESQ.
Why join the 100 Queen's Gate Team?
- As part of our team, you’ll have access to a range and benefits, including:
- Health & Wellbeing Cash Plan
- Go Hilton - Discount program for you, your friends & family to stay in over 7,200 Hilton portfolio of hotels around the world starting from £40 a night
- Life Assurance Scheme
- Pension Scheme
- Complimentary meals on duty
- Opportunities for internal career progression
- Dry cleaning and uniform laundering on duty
- Professional training and development opportunities
- Paid birthday day off
- Employee recognition programmes to celebrate your achievements
- Refer a Friend incentive
- Discounts in our F&B Outlets
- My Crimson Rewards - Cashback and discount platform for online and in-store shopping
Our team is very diverse.
From newcomers making their way to the industry to some of the most experienced professionals in London.
We promote a strong culture where quality interactions, excellent service and fun dominates our day to day.
We describe ourselves as a brand personality.
If these traits resonate with your own personality, then The 100 Queen's Gate Hotel is for you.
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application.
Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Crimson Hotels is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, age, disability, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
#J-18808-Ljbffr
Duty Manager employer: DoubleTree by Hilton - Woking
DoubleTree by Hilton London - West End is an exceptional employer that values its team members, offering a vibrant work culture where creativity and culinary excellence thrive. With opportunities for professional growth and development, you will be part of a supportive environment that prioritises employee well-being and fosters a sense of community. Located in the heart of London, our hotel provides unique advantages such as exposure to diverse culinary experiences and the chance to serve guests from around the world, making every day rewarding and meaningful.
Contact Details:
DoubleTree by Hilton - Woking Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like DoubleTree by Hilton - Woking. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to DoubleTree by Hilton - Woking
Don't be shy about reaching out to DoubleTree by Hilton - Woking directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about DoubleTree by Hilton - Woking and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at DoubleTree by Hilton - Woking
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
