Hospitality Operations Leader in Wokingham

Salary: £48000 per annum

Job Type: Permanent

Hours: Full-time

Town: Wokingham

On the edge of Wokingham nestled within 25 acres of exquisitely landscaped gardens and mature woodland, DoubleTree by Hilton St. Anne's Manor offers a peaceful retreat on the edge of the historic market town of Wokingham. Elegantly positioned between the M3 and M4 corridors, and within effortless reach of Bracknell and Reading, the hotel combines timeless countryside charm with exceptional accessibility. We have 170 bedrooms, 8 meeting and events suites where we are able to fulfil your needs whether it be a meeting, social event or wedding.

We are currently recruiting for an Operations Manager to join and lead our Truly Talented team. Are you ready for a new challenge and eager to advance your career? We’re looking for an Operations Manager who can inspire both guests and team members by creating an exceptional atmosphere.

What You’ll Do:

• Lead customer service initiatives and act on guest feedback to drive consistent excellence.
• Support the General Manager in budgeting, forecasting, and achieving financial targets.
• Maximise food and beverage sales while managing costs and resources efficiently.
• Identify growth opportunities and contribute to the hotel’s sales and marketing strategy.
• Recruit, train, and develop departmental managers, fostering a motivated and high‑performing team.
• Ensure daily operations meet brand standards and comply with health, safety, and legal requirements.

Benefits:

• Worldwide employee discounts at Hilton Hotels through Go Hilton program.
• Hotel discounts across all Axiom Hospitality hotels – colleague rates and up to 50% discount on F&B.
• 28 days holiday, including bank holidays, increasing yearly to 33 days.
• Discounts across retail, restaurants, events and more through our benefits & rewards portal.
• Access to our Employee Assistance Line to support your mental health and wellbeing.
• Use of Wagestream Financial Wellbeing platform, allowing instant access to your pay.
• Yearly complimentary Axiom Xcape stayover after one year of service.
• A growing team with great training, progression, and promotion opportunities.
• Rewards for referring a friend: referral bonus for recommending a new team member starts at £250 per successful hire.
• Free meals while on shift.
• Free parking while on duty.
• Free membership of our Manor Health Club (worth £540 per year).
• Length of service awards, ranging from 1 year to 3, 5, 10 and 20-year rewards and more.

Your role:

You will have an entrepreneurial spirit, a passion for hospitality and a proven track record of growing fantastic teams by leading from the front, while keeping your guests at heart of everything that you do. We are looking for someone that holds and enjoys maintaining high standards, with a keen attention for detail. As an Operations Manager, you will lead the hotel operations team to oversee all aspects of running the hotel, whilst keeping in constant communication with Axiom Hospitality and the franchise team to ensure that brand standards are delivered, and guests’ expectations are exceeded from check‑in through check‑out. You will bring your passion and positive personality to work and be part of this vibrant & Truly Talented team! You will work closely with the General Manager, leading the hotel operations, driving revenue, and ensuring that brand standards are met, and guests’ expectations are exceeded.

The core skills and experience required to succeed:

• A natural host, ready to lead our team in delivering a wonderful sense of arrival and ongoing guest experience.
• Previous experience as an Operations Manager or Front Office Manager (ready for the step‑up).
• Maximise room occupancy at best rates and use up‑selling techniques to promote hotel services and facilities.
• Set departmental objectives, work schedules, budgets, policies, and procedures.
• Monitor the appearance, standards, and performance of the team members with an emphasis on training and teamwork.
• Ensure team members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices.
• Maintain good communication and working relationships with all hotel departments.
• Monitor staffing levels to meet cover business demands.
• Manage staff performance issues in compliance with company policies and procedures.
• Excellent personal presentation.
• An authentic and inspiring leader of people and business.
• Good understanding of food hygiene and health & safety procedures.

You must have the right to work in the UK to be eligible for this role. Documented evidence of eligibility will be required from all candidates prior to commencing employment.

At Axiom Hospitality, we thrive on differences and believe it is critical to our success as a fast‑growing hospitality company with global aspirations. We are proud to be an equal‑opportunity workplace that seeks to recruit, develop, and retain the most talented people from various backgrounds, perspectives, and skills. We, therefore, encourage applications from all genders, races, religions, ages, and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.