At a Glance
- Tasks: Supervise reception and deliver top-notch customer service in a lively setting.
- Company: DoubleTree by Hilton, known for its commitment to exceptional service and sustainability.
- Benefits: Career development opportunities and a vibrant team atmosphere.
- Other info: Fast-paced environment with a focus on sustainability and guest satisfaction.
- Why this job: Join a passionate team and enhance your hospitality career while making guests feel at home.
- Qualifications: Previous reception management experience and strong leadership skills.
The predicted salary is between 25000 - 30000 £ per year.
DoubleTree by Hilton St. Anne's Manor in Wokingham seeks a Front Office Assistant Manager to join its team. This role involves supervising the reception and providing excellent customer service in a fast-paced environment.
Candidates should have previous experience in reception management and demonstrate outstanding leadership and communication skills.
Join a vibrant team committed to exceptional service and sustainability, where you can further develop your career in hospitality.
Front Office Lead: Guest Experience & Service in Wokingham employer: DoubleTree by Hilton St. Anne's Manor
DoubleTree by Hilton St. Anne's Manor offers a dynamic work environment where exceptional service and sustainability are at the forefront of our mission. As a Front Office Lead, you will be part of a vibrant team that values employee growth and development, providing ample opportunities for career advancement in the hospitality industry. Located in Wokingham, our hotel combines a supportive work culture with the chance to make a meaningful impact on guest experiences.
Contact Details:
DoubleTree by Hilton St. Anne's Manor Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Lead: Guest Experience & Service in Wokingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for those interviews! Research DoubleTree by Hilton and understand their values, especially around customer service and sustainability. This will help you show how you can contribute to their vibrant team.
✨Tip Number 3
Practice your leadership skills! Think of examples from your past experience where you’ve successfully managed a team or resolved a guest issue. Being able to share these stories will highlight your suitability for the Front Office Lead role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Front Office Lead: Guest Experience & Service in Wokingham
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight your previous experience in reception management. We want to see how you've led teams and provided excellent customer service in fast-paced environments, just like the one at DoubleTree by Hilton.
Be Personable:Since this role is all about guest experience, let your personality shine through! Use a friendly tone in your application to show us that you’re not just qualified, but also someone who can connect with guests and team members alike.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. We love seeing candidates who take the extra step to align with our values.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at DoubleTree by Hilton St. Anne's Manor
✨Know the Company Inside Out
Before your interview, take some time to research DoubleTree by Hilton and their values. Understand their commitment to exceptional service and sustainability, as this will help you align your answers with what they stand for.
✨Showcase Your Leadership Skills
As a Front Office Assistant Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experience where you've successfully led a team or handled a challenging situation at reception. This will show them you're ready for the role.
✨Practice Customer Service Scenarios
Expect questions about how you would handle specific guest situations. Think of common challenges in a front office setting and prepare your responses. This will highlight your problem-solving skills and commitment to excellent customer service.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask about the team dynamics or the hotel's approach to sustainability. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
