Front Office Assistant Manager in Wokingham

Salary: £30,000 per annum. Job Type: Permanent. Hours: Full-time. Town: Wokingham.

On the edge of Wokingham nestled within 25 acres of exquisitely landscaped gardens and mature woodland, DoubleTree by Hilton St. Anne's Manor offers a peaceful retreat on the edge of the historic market town of Wokingham. Elegantly positioned between the M3 and M4 corridors, and within effortless reach of Bracknell and Reading, the hotel combines timeless countryside charm with exceptional accessibility. We have 170 bedrooms, 8 meeting and events suites where we are able to fulfil your needs whether it be a meeting, social event or wedding.

We are currently recruiting for a Front Office Assistant Manager to join our Truly Talented team. Reporting directly to the Front Office Manager, this is an exciting role for a talented individual looking for career growth and a new challenge in a fast-paced, busy, hardworking team environment.

Your role as Front Office Assistant Manager includes:

• Assisting with the day-to-day running of the reception and supervising the department in the absence of the manager.
• Providing courteous and efficient service to all guests and maintaining the levels of service to the highest standards at all times.
• Greeting guests in a warm, friendly manner and being a true ambassador for excellent service.
• Dealing with all requests and queries in an efficient and professional manner, whether face-to-face or over the telephone.

Responsibilities:

• To be totally guest focused by consistently delivering excellent customer service with an informed, friendly and effective approach.
• To assist in the smooth running of the department, including rotas, appraisals and training of colleagues.
• To take pride and ownership of the smooth running and efficient organisation of the Reception in line with established procedures and standards.
• To establish a good relationship with colleagues showing teamwork and flexibility to assist in solving problems and answering queries.
• To establish a courteous, helpful, and friendly attitude toward all guests at all times.
• To record all relevant comments of appreciation, suggestions and maintenance points in order to initiate follow-up.
• To ensure correct hand-over procedure of the day’s business with regard to cover and cashiering.
• To be aware of complaints/problems and bring them to the attention of the Front Office and Duty Manager.
• To promote the company values and behaviours at all times.

The core skills and experience required:

• Truly passionate about the Hospitality Industry.
• Previous experience as a receptionist or reception supervisor is required.
• Ability to understand our guests’ needs to create exceptional service experiences.
• Outstanding customer service skills with the ability to anticipate guests’ needs.
• A strong leader capable of motivating and influencing others.
• Excellent personal presentation.
• Ability to function independently with a minimum of supervision.
• Excellent communication skills, both verbal and written.
• Enthusiastic team player with a flexible approach.

You must have the right to work in the UK to be eligible for this role. Documented evidence of eligibility will be required from all candidates prior to commencing employment.

At Axiom Hospitality, we thrive on differences and believe it is critical to our success as a fast-growing hospitality company with global aspirations. We are proud to be an equal-opportunity workplace that seeks to recruit, develop, and retain the most talented people from various backgrounds, perspectives, and skills.

Our hotels strive to be active members of their local communities by giving back where they can. Supporting local charities is important to our teams, from volunteering at soup kitchens to collecting donations and fundraising.