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For Companies At a Glance
- Tasks: Provide top-notch customer service and handle guest inquiries during night shifts.
- Company: Renowned hotel chain in Southampton with a vibrant team atmosphere.
- Benefits: Enjoy discounts on food and drinks, plus great development opportunities.
- Why this job: Join a dynamic team and enhance your hospitality skills while making guests feel welcome.
- Qualifications: Previous experience in a receptionist or front-of-house role is preferred.
- Other info: Flexible hours and a supportive work environment for personal growth.
The predicted salary is between 22000 - 26000 £ per year.
A prominent hotel chain in Southampton is seeking a Night Receptionist to join their dynamic team. The ideal candidate will have previous experience in a receptionist or front-of-house role, and the ability to work independently as well as part of a team.
The role entails delivering excellent customer service, handling guest inquiries, and completing nightly audit procedures.
This position offers numerous benefits including discounts on food and drinks, development opportunities, and employee assistance programs.
Night Front Desk Agent — Hospitality & Guest Experience in Southampton employer: DoubleTree by Hilton Southampton
Contact Detail:
DoubleTree by Hilton Southampton Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Front Desk Agent — Hospitality & Guest Experience in Southampton
✨Tip Number 1
Network like a pro! Reach out to friends or acquaintances in the hospitality industry. They might know about openings or can even put in a good word for you.
✨Tip Number 2
Practice your customer service skills! Role-play common guest scenarios with a friend. This will help you feel more confident when handling inquiries during interviews.
✨Tip Number 3
Show off your personality! When you get an interview, let your passion for hospitality shine through. Employers love candidates who are genuinely excited about providing excellent guest experiences.
✨Tip Number 4
Apply through our website! It’s super easy and ensures your application gets seen by the right people. Plus, you’ll be one step closer to landing that Night Front Desk Agent role!
We think you need these skills to ace Night Front Desk Agent — Hospitality & Guest Experience in Southampton
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight any previous experience you have in a receptionist or front-of-house role. We want to see how your background aligns with the Night Front Desk Agent position, so don’t hold back!
Customer Service is Key: Since this role is all about delivering excellent customer service, share specific examples of how you've gone above and beyond for guests in the past. We love to see your passion for hospitality!
Be Yourself: Let your personality shine through in your application. We’re looking for someone who can work independently but also fit into our dynamic team, so don’t be afraid to show us who you are!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at DoubleTree by Hilton Southampton
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to share specific examples of how you've handled guest inquiries or resolved issues in previous roles. This will show that you understand the importance of excellent service in a hospitality setting.
✨Familiarise Yourself with the Hotel
Do some research on the hotel chain and its values. Knowing their mission and what sets them apart can help you tailor your answers and demonstrate your genuine interest in the role. Plus, it’ll give you a great talking point during the interview!
✨Prepare for Night Audit Questions
Since the role involves completing nightly audit procedures, be prepared to discuss any relevant experience you have with audits or financial reporting. If you don’t have direct experience, think about how your attention to detail and organisational skills can apply.
✨Showcase Your Team Spirit
Even though the role requires independence, teamwork is still key. Be ready to talk about how you’ve collaborated with colleagues in the past, especially in high-pressure situations. Highlighting your ability to work well with others will make you stand out as a candidate.